Banco Popular North America Bank Account Or Service Complaint

Banco Popular North America Bank account or service department,

(CD) Certificate of deposit Account opening, closing, or management Florida

After researching online for best CD rates - I chose to open an account with E-Loan - an online business. As an online business - account holders are to have 24 hour online access to all accounts. The process was simple enough. However, after opening the account ( for & - ) I was unable to log in using the information credentials that were supposedly on record. I have tried several times ( as soon as 1 day after opening account ) to just get my initial investment of $25000.00 refunded to the - Bank account from which it was transferred - because an online bank ( CD ) account that can not be readily accessed is unacceptable. E-Loan wants to charge me 2 years interest - even though zero interest had been earned at that time. They also told me that no time frame was available for when they might " fix '' the log-in problem! The account was opened on -/-/15 and I filed a complaint with the - on -/-/15 after not being able to log-in. - complaint number -.