Review and analysis of over 413 complaints against Freedom Mortgage
Freedom Mortgage consumers have reported over 413 official complaints related to Loan servicing, payments, escrow account. Out of the 413 consumer complaints against Freedom Mortgage, 19% were disputed by the consumer (i.e. the consumer was not happy with how Freedom Mortgage responded to their complaint) and 100% were processed in a timely manner. 1% of consumer complaints against Freedom Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
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Freedom Mortgage Mortgage loan servicing, payments, escrow account April 7, 2017 - I am a customer of Freedom Mortgage and I have been since I took out a loan in -/-/- to purchase my condo. Since then I have always paid my monthly mortgage payment which includes property tax escrow, on time. However, Freedom Mortgage and its affiliates as holder and servicer of my mortgage, in turn, did not pay my property taxes on time in -/-/- and -/-/- and miscalculated the escrow amounts. By not paying the property taxes for over two years Freedom Mortgage incurred over $3800.00 in late fees and penalties and fines. During the time when they did not pay I sent my paymen... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account April 5, 2017 - first thing my mortgage started eleven years ago, started through my bank was sold to - right away, i refinanced the mortgage went to -, then over a year ago it went to Freedom Mortgage. My loan hit the 80 % LTV with - long ago and asked they drop the PMI from my loan they said id need another appraisal and to get it down to 78 % so i paid the principal down to 78 % and asked it be removed again and - said no it would only automatically be removed when my scheduled payments reached 78 %, so i asked when is that and they said -/-/2017, then over a year ago Freedom Mortgage bought ... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account March 29, 2017 - Mortgage company was notified of failure to pay property taxes on -/-/2017. Multiple phone calls were made trying to find out when a check would be cut. -/-/2017 was told it would be paid before the -/-/-. Called today -/-/2017 and was told it was still being researched and would not be done until -/-/-. This is the opposite of what I had been told all month long. Now no one will send me an email stating I am not responsible for penalties after -/-/- nor will they confirm when property taxes will be paid. I want property taxes paid by -/-/- and if not possible I want ... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account March 24, 2017 - Freedom Mortgage misappropriated a refund check from our insurance company to our escrow account to our principal. This was done even though we sent the check with a letter stating exactly where the money was to be placed. They gave us the language to use in the letter. This error was not realized until there was an escrow analysis done and we were notified that we had an escrow shortage. There was no way to access our escrow account on line and we were unable to see the running balance. We contacted Freedom Mortgage and they said they would investigate. Without contacting us they transferred ... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account March 20, 2017 - I have paid off a loan and the lender Freedom Mortgage has sent me all the paperwork indicating the loan is paid and closed. However they keep reporting to - there is a balance owed and when I contact - - of Freedom mortgage she refuses to return my calls or make the corrections. The company has made the corrections to - when pressed however they have corrected - then reported balance due again.... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account March 16, 2017 - This is about Freedom Mortgage Corp. For all of -/-/- I have been giving the monthly mortgage premium payments to a supervisor in the Finance Dept . to process as their online website had so many glitches and inconsistencies which made it extremely difficult to even access information far less to make the payment. For the most part, I was not able to log in at all. I have been receiving tons of mails and calls about re-financing which I kept on telling this company that we were NOT going to refinance as we already had a very good VA rate. Each letter showed a completely different mailing ... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account March 14, 2017 - On -/-/- my property, located at -, -, SC was reassessed by the -, South Carolina Tax Assessor 's Office. On -/-/- a CORRECTED copy of the tax notice was sent to Freedom Mortgage, the mortgage company that services my home mortgage. On -/-/-, Freedom Mortgage paid $1200.00 from my escrow account for the property taxes owed on my home. The amount paid was the amount of the ORIGINAL tax bill, and not the CORRECTED tax bill which was sent to them on -/-/-. The - Tax Collector held on to the payment of $1200.00 until the middle of -/-/- at which time the... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account March 13, 2017 - i was told when i initiated this mortgage that bi-weekly payments would be credited when made thru autopay. i now find out that is not true. although i made payments on the -/-/- and -/-/-, the payment made on the -/-/- was not credited to my principle until the -/-/-. had i known this i would never have done business with freedom mortgage. i will certainly never do business with them again and would recommend to anyone i can to avoid freedom mortgage. dealing with freedom after closing has been a very unpleasant experience.... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account March 13, 2017 - Our home was purchased in -/-/-. It is a New construction home purchased from -, - was our original Mortgage Lender. We put down More than 20 % on a Conventional 30 year loan. We waived Escrow for our Property Taxes, but Escrowed our Homeowners insurance. The loan was sold to - before the first payment was due. - only had our loan until -/-/-, and it was sold to Freedom Mortgage. Our first payment to Freedom Mortgage was made -/-/-. We Paid every month on time, and also paid - Extra mortgage Payments over the last 2 Years. Our property Taxes were all paid includi... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account March 12, 2017 - I have a FHA loan with Freedom Mortgage and my mortgage insurance was scheduled to fall off on -/-/2017 I have called several different times to confirm this date. I 've been staying one month ahead on my payments so last month I called because I was wanting to make my - payment, but the online site was still showing the mortgage insurance was still included on the payment. So I called a customer service agent with Freedom Mortgage who checked and verified the date of -/-/2017 and stated that was correct, and that the online site had just not updated yet since I was a month ahead, and t... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account March 10, 2017 - I have been getting unwanted sales calls from my mortgage company, Freedom Mortgage. They are trying to pressure me to go further into debt with them by taking out a second mortgage or a home equity loan. I told them that I did n't want to receive these sales calls, but they keep calling anyway.... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account March 9, 2017 - On -/-/- I refinanced my VA home mortgage with - - - - in the amount of $220000.00 with a monthly payment of $1000.00. ( See enclosure BBB_ Complaint Case ID # - ). This mortgage was subsequently purchased by Freedom Mortgage Company. As you can see from - I have been paying $1400.00 every month on time. Then in -/-/- my payment was raised to $2200.00 ( See - ). I contacted Freedom Mortgage and they told me the increase was caused by a mistake at the -/-/- settlement on the amount of property taxes and that they were going to spread the " arrears '' ... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account March 7, 2017 - I received a 'Notice of Rights to Cancel PMI ' from my mortgage company. I emailed them on -/-/- to dispute that they told me I was not eligible when I called. Their reasoning on the phone was that my loan was not old enough and would need to pay to get an appraisal, however my broker said since I have invoices of work completed on my house to backup the increase of value when I had an appraisal done at refinance in - that I should qualify to have it removed without needing appraisal. At the time of my call my mortgage balance was - % of the scheduled value- and the letter states th... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account March 7, 2017 - REF Case number : - Due to an error by Freedom mortgage company while selling my mortgage to another lender, I was reported to the credit bureaus as delinquent on my payments despite a promise that this would n't happen. This shows on my current credit report as having missed - payments. During this time i was servicing the loan through the new lender. This has destroyed my FICO score and thus my credit worthiness.... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account March 3, 2017 - Freedom Mortgage grossly and negligently estimated my escrow amount over the past few years and ended up with a shortage of nearly $2000.00. They now want me to pay in full for their inept skills, increasing my total monthly mortgage payment by nearly $250.00 and adding a tremendous hardship. Freedom Mortgage is now demanding this additional payment under threat of reporting me to the credit bureaus and charging late fees. Their use of position and authority to try and intimidate me is both discouraging and serves as one of the many reasons for this complaint. If this information is publis... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account March 2, 2017 - Freedom Mortgage does n't keep a running total of the amount that I 've paid in to escrow. I could n't locate this information on their website, nor their mortgage statements I 've received. I have paid additional funds toward escrow and I ca n't locate that information. I believe it is a Reg Z requirement to provide detail regarding these amounts.... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account March 1, 2017 - - - - VA - SS # - Loan # - Registered Loans Loan Number - Property Address - -, VA - Loan Status Loan Active Freedom mortgage is not reporting my good credit history to the three reporting agencies... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account February 28, 2017 - Freedom Mortgage has held payment on my account and has not applied toward my balance. Freedom Mortgage did not advise me of a escrow change to my account and has not applied my payment but has reported my account late to the Credit Reporting Agencies. I have contacted Freedom Mortgage 3 times to attempt to have this corrected.... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account February 27, 2017 - I have contacted Freedom Mortgage Corporation on - separate occasions to remove my PMI insurance since we own more than - % of our home. I have submitted a written request to Freedom Mortgage to remove it. They then requested an appraisal, which I also submitted. However, since I did not use one of their vendors for the appraisal they denied my request. They are now contacting me to try and barrow me more money because they have an " updated '' value of our home. All I want is my PMI removed. The customer service has been terrible. Purchase price of home was $160000.00, principal as ... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account February 25, 2017 - When the loan was purchased from - to Freedom Mortgage all contact information was incorrect. Thus I was never notified of the sale. In spite of making on time payments a cascade of various late fees and negative credit reports were issued. Once I was aware of the situation it took months to resolve. Now I 'm being hit with another $110.00 late fee again even though I had made my - payment on time. Their excuse is that they had adjusted my monthly payment amount an additional $20.00, and that they 've waived enough payments for me in the past ( even though those waivers were their fa... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account February 20, 2017 - Freedom Mortgage has been aware since - - they owe me $3100.00 from - duplicate mortgage payments and has taken no steps to remedy the issue. In - or - -, my mortgage was sold to Freedom Mortgage. My automatic payment for my previous mortgage company was no longer valid, so I called to make a payment, then attempt to set up automatic payments. My first attempt at setting up their automatic payment was unsuccessful, and I never received confirmation that the automatic payment process went through. Both my - and - mortgage payments were one-time payments. In -, I s... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account February 16, 2017 - Our Private Mortgage Insurance Disclosure form signed at closing ( in 2014 ) states that we can request to have our PMI cancelled once the principal balance of our loan reaches 80 % of the original value of the property. We have paid the loan down to 80 % and met all the other conditions listed on our disclosure form ( except getting a new appraisal, but plan to ). However, Freedom Mortgage sent us a letter stating the following, " A Loan-To- Original-Value ratio of 80 % or less ( original value is considered the lesser of purchase price or original appraisal ) and a current property value at ... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account February 15, 2017 - Issues in this complaint : Improper handling of escrows Failure to pay property taxes timely Repeated provision of false information concerning the status of property tax payment Duplicate payment of property taxes with full knowledge that they had already been paid Failure to reimburse duplicate property tax payment timely Loss of earnings on retirement savings withdrawn to cover unpaid property taxes Details : Freedom Mortgage withdrew $4900.00 from our escrow account for property taxes on - -, -. We were scheduled to refinance on - - through - - and a few days before ... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account February 7, 2017 - My loan payment was adjusted by my lender due to a new escrow account analysis. I did not receive this analysis or notice of the new payment. My payment history is excellent. My normal payment was made in -/-/- but was less than the new payment amount so the lender put it into " unapplied funds '' and sent me a delinquency notice. I promptly made an additional payment and the account is now current. My request for refund of late charges and interest has been denied.... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account February 1, 2017 - I switched from a loan company to it 's parent company. I chose to pay over double what I needed to working on paying off my loan early. Every month I have sent in my payment with a note saying to put the extra amount to principle. For over 16 months, this has never happened. They make two monthly payments instead of putting money to principle. I have talked to multiple managers, but can not solve this unbelievably easy issue. Also, when I do call in to have it corrected, it has at times, taken up to 3 weeks for them to do this. This adds up to months of interest I am paying, when I should not... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account January 31, 2017 - Our mortgage was sold to Freedom mortgage soon after we closed. As soon as they got over, all - broke loose : 1. We were told as soon as the mortgage balance dropped below 80 % of original loan, we were going to be able to recast the loan and get rid of the escrow. We called several times. Every time we called, the person at the end of the line was telling us a different story. We have several names of people that we called and we can produce evidence/records of these calls. - we sent our request in writing for the above things to happen - we sent the payment in, plus the recast fee ( they... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account January 24, 2017 - Freedom mortgage has failed to pay my property taxes for -/-/2016 to the - county treasurer. I know have a delinquent tax notice out against me when I have done nothing wrong as it was suppose to be paid from escrow. Freedom mortgage, has been extremely difficult to work in getting this situation resolved. They are stating they will not have resolution until the end of -/-/- which is unacceptable since I have been working on this for almost a month when I found out. I need resolution of this as I pay my bills and have done nothing wrong. Freedom mortgage needs to take care of their m... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account January 21, 2017 - I contacted Freedom Mortgage on -/-/- to inquire as to the status of the PMI being charged on my loan. I was informed that the PMI was scheduled to be terminated in - -. Freedom Mortgage stated that, as of -/-/- my LTV is -. When I stated that my PMI should be automatically cancelled when the LTV drops below -. The rep told me to write an email to Customer Care so Freedom could research the issue, which I did on the same day. My husband called to follow up on -/-/- as we had not received a response to my email. Freedom told my husband that, in order for F... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account January 13, 2017 - Since -, I have been charged unexplained fees to my mortgage. On - - I became aware that my - payment came back NSF. At that time, I called and spoke with a representative and paid the past due payment, late charge, and NSF along with a $15.00 fee to make payment over the phone. When I went to pay my - payment, I noticed their were $70.00 of unexplained fees in the payment amount. At that time, I called and spoke with a rep who took my payment over the phone and told me the fees would be researched but he would waive the late charge and took my payment over the phone. As of ... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account January 13, 2017 - I RESIDE IN WISCONSIN ; - COUNTY. FREEDOM MORTGAGE IS REFUSING TO PAY MY - PROPERTY TA- PAYMENT ON TIME. THE FUNDS HAVE BEEN PLACED IN ESCROW OVER THE COURSE OF THE YEAR AND FREEDOM MORTGAGE IS REFUSING TO RELEASE THE FUNDS TO ME OR THE TOWNSHIP WHERE I RESIDE. I WAS TOLD IN - THAT THE TA- CHECK WOULD BE SENT IN THE MAIL DIRECTLY TO THE TOWNSHIP ON THE DUE DATE OF -. ON - MY WIFE WAS TOLD BY A FREEDOM MORTGAGE REPRESENTATIVE THAT THE PAYMENT SHOULD HAVE BEEN MADE BY -. FREEDOM MORTGAGE IS NOW STATING THAT THEY NEED TO INVESTIGATE WHY THE TA-ES WERE NOT PAID BY - AND SAID I... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account January 11, 2017 - My Broker and I contacted a manager at Freedom Mortgage on -/-/- asking about if they would be sending the - Tax payment in. We were told that it was to be mailed out on - -, -, upon which we told them that that would cause it to be late. I told them that I would go and pay it so that my loan would be able to be closed. I did and have copies of the paid receipt from - - - - office and also the front and back of the check. I contacted Freedom Mortgage on - -, - and told them that I had paid the taxes personally and they said that they mailed the check t... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account January 8, 2017 - This a request for reimbursement of $21.00 from Freedom Mortgage as well as a request for a review by the appropriate authority of a questionable business practice on the part of Freedom Mortgage that likely results in impacts to many unknowing mortgage customers. The background follows : I sold a property at - - -, -, CA that had a mortgage with Freedom Mortgage. The business address and contact information provided for Freedom Mortgage on my previous mortgage statements is as follows : -, -, T- -. The property transaction closed on - -, 2016 and I am providing ... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account January 6, 2017 - Charged a late fee on my mortgage payment erroneously. check was cashed on -, late fees payable after - and yet bank charged me a late fee.... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account December 31, 2016 - My loan was transferred to Freedom Mortgage starting on -/-/2016. I had sent a payment to the wrong company -/-/-, and talked to - different customer service reps to make sure that a late fee would not be charged. They both stated that they had removed the unauthorized fee, yet they keep showing up in my statements. Under federal law, a person can not be charged a late fee within the first 60 days after a loan is transferred, and a loan is transferred according to the - payment to the new provider ( -/-/2016 ). I am also unable to pay the amount without the late fee, unless I ca... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account December 30, 2016 - Freedom mort assessed our loan over $400.00 in late fees that we do not owe. They refuse to communicate with me, except hiding behind a letter saying they wo n't reverse the fees with NO explanation or proof I owe these late fees. I have documentation that proves NO LATE payments have been made. I call them, they tell me to email, I email they do n't respond. They are lying about the late fees being owed on my account. They also raised our mortgage $200.00 a month with no warning.... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account December 30, 2016 - Since the beginning we have had nothing but trouble with this company, about two years now, they continually raise our monthly payments and upon inquiry as why they were going up we were told it is due to a missed payment and it distributes that months payment across a 12 month period, which would be fine if we were actually behind! Additionally, every month we try to make a payment online it simply says that a payment can not be made to an unknown error, we have tried several different browsers and computer still did not work, forcing us to make a payment through their telecommunication and p... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account December 28, 2016 - Freedom Mortgage became the servicer for my home loan on - -. I made the - payment to my old servicer, -. Freedom Mortgage incorrectly calculated my mortgage payment. They had it at a higher amount. I made my - payment to Freedom. They claimed the - payment was not enough, so they applied no funds to the loan. They obtained the payment made to -. They now had - payments, which they calculated to cover -, because they miscalculated my mortgage. This meant I had - payment made, over 2 months, with a pending positive balance, but not enough to cover the incorrectly c... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account December 20, 2016 - I called Freedom Mortgage to confirm that if I paid my loan down to less than 78 % they would stop my mortgage insurance. They confirmed and I did. It was n't gone the first month, or the second so I called back. They said they would submit a request. I assured them this was n't necessary, as at 78 % they do n't have a right to decline a current loan ( never missed a payment ). After a week a MI specialist called back and said that I needed to submit a written request ( nope, see the Homeowners Protection Act of 1998 ) and that they could keep my MI on the loan all the way down to 75 % at thei... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account December 19, 2016 - I am trying to get rid off the PMI on my home loan. My property value has been increased and I am thinking of reevaluating the property price and drop the PMI. But my lender now says I should have paid - for at least 2 years before I can take this route. Is this true? I am going through some website and none of them says this 2 year rule.... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account December 17, 2016 - We closed on a refinance with Freedom Mortgage on - -, 2016. On - - I was told to cancel auto payments and to NOT make payments for - and -. However the autopayment had already gone through on - -. I called customer service to cancel the autopayments and was told we would be refunded the $1100.00 payment made in error two weeks after closing. It is - -, no refund check and no one at Freedom Mortgage is willing to help me figure out what happened to our money. I called customer service who said they have no notes about a refund, but opened a ticket and I never he... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account December 17, 2016 - I refinanced my home mortgage. The refinance closed at the beginning of - 2016. My loan servicer, before this refinance closed, was Freedom Mortgage. The title company, for the refinance - - - requested a prepayment for the second half of our 2016 property taxes, $2300.00, due on - -, 2016. - paid the property tax on - -, 2016 check # -. After receiving my escrow refund from Freedom Mortgage, which was less than I expected, I logged in to Freedom Mortgage 's website, and realized Freedom Mortgage had also submitted payment for the property tax from my escro... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account December 14, 2016 - FREEDOM MORTGAGE CORPORATION - - - -, - - -, NJ - Freedom Mortgage is notorious for not posting mailed payments in a timely manner and I have called them in the past about this very issue. My - 2016 payment was mailed -/-/16 and has not been posted as of -/-/16. I call and let them know on -/-/16 that if the check is truly NOT there I can make this payment today but if it comes through after that it will overdraft my account. The rep ( - ) stated well you need to stop payment on the check.I refuse to spend money on that because I believe the chec... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account December 14, 2016 - I had a difficult time paying online. The people at this company acted so unprofessional and unhelpful. I spent hours talking with different people and no one could even verify that I had previously called. My payment ended up being late and extra charges were uncured. They hung up on me. They promised to call me back and never did.... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account December 12, 2016 - Hello. I recently contacted my mortgage company - Freedom Mortgage - regarding requesting removal of PMI from my mortgage. In the letter - SEE ATTACHMENT ), I advised that my current outstanding principal on my loan is $210000.00 ( As of -/-/-, the loan balance is : $210000.00 ) ( SEE ATTACHMENT ), and that the 2016 value of my residence, as determined by - office, and that which I pay taxes on, is $270000.00 ( SEE ATTACHMENT ). I provided the attachments as proof. I showed that $270000.00 x 80 % = $220000.00, and therefore I had over - % equity in my home, based upon ... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account December 4, 2016 - Freedom Mortgage sent me a check for an escrow overage of ~ $400.00 in -. In -, they told me my escrow account was short $190.00 and I had to send them that immediately, but my payment would also be increasing to cover larger escrow in the future. Why did n't they calculate future escrow at the time of the refund, keep the money and keep my payment the same?... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account December 2, 2016 - Our loan had been transferred to Freedom Mortgage, we were on a biweekly payment plan as we wanted to payoff the loan faster. We ended up moving from - Texas to - and sold the home. During closing a payoff amount was requested and we contacted them to notify that the loan would close on -/-/- and the payment for -/-/- would be included in the payoff amount. A represenative told us this was normal practice and so we went on to close the loan on the -/-/-. Once the loan was closed and paid in full, we began looking for a new home in our new - of -. Come to find out our... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account December 1, 2016 - My mortgage was transferred form - - - - to Freedom mortgage. I was not notified that I would be required to change my account/ loan number for online bill pay. I continued to make my mortgage payments via my bank bill pay until I received a letter from Freedom Mortgage stating I had missed - - payment. I confirmed that the payment was processed with my bank and the payment for - 2016. My bank stated the payment had been sent to my previous mortgage company. Freedom Mortgage assessed late fees and turned the delinquency over to collections hurting my credit.... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account December 1, 2016 - Mortgage Issues I - - purchased a home on - -, - through -. Conventional loan with 5 % down - credit score and PMI we were told was $150.00 then the day of closing it was changed to - a month. Within 2 months - sold the loan to -. - serviced the loan until Approximately - - when it was again sold/transferred to - ( - - -, SD - ) -. In - -, - we were sent a statement that our projected escrow was in the negative ( unclear as to how that was I called in and never got a clear answer just stated that the property taxes went up an... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account November 30, 2016 - I initiated this account for short sale on -/-/2016 by submitting lender package, offer and all required financial docs good through 90 days. On -/-/2016 we spoke to Freedom Mortgage and they confirmed that our package was received and a processor was assigned for review and all documents has been received but as per FHA guideline this loan must be reviewed for a Home Retention option first and it might take up to 30 days for the review to be completed. FHA Loan modification denial letter was sent to me dated -/-/2016 due to " Insufficient Income-Ability to Repay. '' Since the loan modif... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account November 29, 2016 - I was told by Freedom Mortgage when I received my - advance check in -/-/- that as long as the checks are under - they will endorse and send the check back out. I also informed Freedom Mortgage that I am the homeowner - and will be - along with my fianc and uncle to help. I received the remaining balance for repairs of - a few days ago and sent it to them and now I am told I need a contractor for them to release funds. I have contracts that I have signed for my windows and fireplace that needs to be paid with the remaining and that is only the beginning. I am not in my home... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account November 22, 2016 - My escrow was calculated for the new payment. The bank estimated my local taxes at an apporximate 20 % rate hike ( no one can tell me how they came up with that formula ). I spoke with the - in mid -/-/- questioning this and alerting them that my taxes will indeed drop from the previious period due to several factors afforded residents in -. I was told to email the final tax bill to them which I did on -/-/2016. My tax bill has acually been REDUCED by approximately $ - from the previous year - not the 20 % increase they projected -. To date there is no update on my escrow... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account November 21, 2016 - I currently owe - $ - on my home with 22 % made on my principal payment ( $ - home value ) and live in the US. I am currently just past year - of my loan. At 20 %, I sent a letter to my lender stating that I would like my PMI removed, which they responded that I would have to have my home assessed to process the removal or it would automatically be removed at 22 % of my principal payment. This aligned with what I had read online and felt sure this would work. At 22 %, I was still getting charged for my PMI. I called and asked why it was not auto-removed, and they told me that b... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account November 17, 2016 - Freedom Mortgage has failed to pay my - property taxes by the - - due date. Freedom Mortgage is collecting $470.00 each month intended to pay taxes and insurance. I have loan closure documents specifically stating that city taxes will be paid out of that escrow.... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account November 16, 2016 - My mortgage was transferred from - to Freedom Mortgage without my knowledge. I believe the transfer occurred in -/-/-. I continued to make my monthly payments, on time, directly to - as I always had. I made electronic payments via - online billpay for the amount of $1500.00 for -/-/-, -/-/-, and -/-/- on -, -/-/-, and -/-/- respectively. - has stated that they forwarded those payments to Freedom Mortgage on -, -, and - respectively. - has assured me that all of those payments were forwarded electronically - not via paper check. Fre... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account November 14, 2016 - Freedom mortgage increased our monthly mortgage payments by $500.00 stating that we had a " shortage in the escrow account. '' They indicated that the school taxes, homeowners insurance, tax increases. We believe that they had us down for STAR exemption in NYS when it had not gone through back when we applied on -/-/2013. For the past three years Freedom Mortgage was paying our taxes based on a STAR exemption that we did not have and when they realized they raised our fixed rate mortgage by $500.00.... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account November 10, 2016 - Before my loan was acquired by Freedom Mortgage, - was collecting escrow from me without paying the state. At the end of the year, I was sent a check from - with the entire amount I was paying them, from which I used to pay my outstanding taxes ( which - mistakenly did not pay ). I never paid escrow again to - mortgage. While I was fixing the problem, my mortgage just happened to be sold to Freedom Mortgage. Freedom Mortgage paid my property taxes, without any money in my escrow account. They paid the state a much larger and very incorrect amount which they are now basing my escr... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account November 10, 2016 - I have a FHA loan through Freedom Mortgage. - - Cooperate office is - - - -, - - The office I am dealing with : Freedom Mortgage - - - -, - - Work : - ext. - Fax : - Freedom Mortgage is hounding me on my F.H.A. loan. Starting -/-/- the letters and phone calls became two and three times a week to refinance. - of - was a particularly pushy call ; I went around with this man explaining to him that -/-/- the PMI would drop off my loan as I fell under the lock time for a permanent payment of the PMI. Since this call the letters ... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account November 9, 2016 - Freedom Mortage is refusing Automatic termination of PMI at 78 % LTV as required by Homeowners Protection Act ( HPA ) of - ( Automatic Termination as required by USC Title 12, Section 4902 ( b ), and definition of : Termination Date as defined by USC Title 12, Section 4901, ( 18 ) ). Freedom Mortgage is incorrectly applying an investor guidelines as outlined in Consumer Financial Protection Bulletin -, dated - -, -, Section -, on Automatic Termination, and specifically Page - Section B applying to " Investor Guidelines ''. I am submitting a formal complaint and wish Freedo... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account November 9, 2016 - Freedom Mortgage will not update my account to reflect that -/-/- payment has been made and to reflect my next payment is -/-/- - - - - - - - - Mortgage account # - DOB -/-/- SS # -... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account November 8, 2016 - Freedom mortgage over charged me $820.00 for my escrow account. I am retired and this has a significant impact on my budget. I learned that they over charged me when I got a refund check in -. I questioned this and got a response with a lot of inaccurate information. I sent them a response to their letter on - - and have not gotten a response to date ( -/-/16 ). I left - messages for - - - and have not gotten a return call. Finally on ( -/-/16 ) I spoke someone on the escalation team and I told them that I expected a response to my letter.... |