Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Florida

We closed on a refinance with Freedom Mortgage on - -, 2016. On - - I was told to cancel auto payments and to NOT make payments for - and -. However the autopayment had already gone through on - -. I called customer service to cancel the autopayments and was told we would be refunded the $1100.00 payment made in error two weeks after closing. It is - -, no refund check and no one at Freedom Mortgage is willing to help me figure out what happened to our money. I called customer service who said they have no notes about a refund, but opened a ticket and I never heard back. I called the closing agent, - - -, and they said they had no notes about a refund but sent an email to Freedom Mortgage. Never heard back. I called the loan processor, - -. She talked to her supervisor, -, and said the payment made in error was included in the payoff. But they told me to call servicing who said a refund of $1800.00, a combination of the surplus payment and escrow money was due to us and to call back if we do n't


is the $1800.00. She investigated with her supervisor but in the end could not give a response, and transferred me to a voicemail. I finally hung up. To say I am frustrated with Freedom Mortgage is an understatement. I ca n't find a single person who is willing to sit for 2 minutes to really understand what happened to our money. I just looked on my closing statement and the amount to be paid off was $170000.00 with an escrow credit of $610.00. The payoff posted on my account is -. If I subtract $170000.00 from $170000.00 I get $610.00. The - - payment for $1100.00 was NOT included in the payoff. The closing statement was based upon the fact that we would not be paying - and - so the - - payment was not considered when the loan was paid off.