Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Colorado

Mortgage Issues I - - purchased a home on - -, - through -. Conventional loan with 5 % down - credit score and PMI we were told was $150.00 then the day of closing it was changed to - a month. Within 2 months - sold the loan to -. - serviced the loan until Approximately - - when it was again sold/transferred to - ( - - -, SD - ) -. In - -, - we were sent a statement that our projected escrow was in the negative ( unclear as to how that was I called in and never got a clear answer just stated that the property taxes went up and they would research it. - - the loan is again sold/transfers to Freedom Mortgage Corp - - NJ - NMLS -. I was enrolled in autopay with -, and payed on the - of the


in writing. I stated but I did n't obtain a Loan through you it was transferred and was there anything incorrect that needed to be looked into since the name was spelled wrong. Again I was told I had to put anything in writing I wanted to ask. At this point I get online to set up an account and am very concerned as the website looks like a - year old set it up, is not user friendly, and has no real accessible information. Very concerned at the point I start a Refi through - ( they are months out for closing ). I called numerous times to speak to escrow Dept asking about an analysis from day one, to make sure they have correct insurance information ( - ) and to verify the - - Colorado Tax ID number because I feel something is n't right. I am met with continued hostility and customer service reps that have no information, do n't understand what I am saying or ca n't help me. I am repeatedly told everything is correct. I requested 2-3 times for an escrow analysis and payment history, tax ID and a research team to investigate if somehow something is wrong ( I never receive a thing and each time I call back there are no notes in the computer and so I have to tell a new person the same discussion over and over. Starting with a - - payment I am now required to pay an additional - a month to catch up the negative escrow that no one can tell me why. It is now - - I receive a annual escrow account disclosure statement from - ( whom no longer services the loan ) that they payed - for - - house taxes in - -. I say hmm that 's wrong I pull out the tax paperwork I have an sure enough it 's - a year. I call again to Freedom put in another ticket to investigate what is going on. No response. The end of - - credit union needs a payoff statement for end of -, - loan representatives call Freedom for a request to give a payoff statement and are told no.. I and my wife call in and they state they will send it.. three weeks later - - never receive it and - needs it.. call Freedom Mortgage again very frustrated speak to a -- and stated we had enough of this ca n't she please send the payoff statement in an email.. I am charged $30.00 to place the payoff statement in a secure online box on Freedoms website that I ca n't access. After two hours on the phone the lady assists my wife with opening the statement and forwarding the payoff quote to -. Wanting to make sure everything was good for the refi. On - - I call the insurance it 's fine. I call - - Colorado - to verify the tax amount, and guess what there is a Lien against my home. I say - no way give them all the info