Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Colorado

Our loan had been transferred to Freedom Mortgage, we were on a biweekly payment plan as we wanted to payoff the loan faster. We ended up moving from - Texas to - and sold the home. During closing a payoff amount was requested and we contacted them to notify that the loan would close on -/-/- and the payment for -/-/- would be included in the payoff amount. A represenative told us this was normal practice and so we went on to close the loan on the -/-/-. Once the loan was closed and paid in full, we began looking for a new home in our new - of -. Come to find out our credit had been dinged badly due to Freedom Mortgage saying we had missed - payments!!! WHAT?? I immediately got on the phone to find out what was going on. After countless phone calls and talking to representatives and waiting for supervisor call backs ... .still they can not put me through to anyone who has the authority to look into the matter and realize that NO payments were missed and the loan is closed and paid in Full!! This has prevented us from looking for and applying for a new mortgage. This is by far the worst handling of a situation where a client who has always been in good standing and has completely paid their loan in full, is being completely discredited by a mistake from their company!! It completely disrupts peoples lives!!