Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account North Carolina

Issues in this complaint : Improper handling of escrows Failure to pay property taxes timely Repeated provision of false information concerning the status of property tax payment Duplicate payment of property taxes with full knowledge that they had already been paid Failure to reimburse duplicate property tax payment timely Loss of earnings on retirement savings withdrawn to cover unpaid property taxes Details : Freedom Mortgage withdrew $4900.00 from our escrow account for property taxes on - -, -. We were scheduled to refinance on - - through - - and a few days before closing our banker informed us that the taxes had not been paid. I called Freedom 3-4 times between - - and - - to follow up on the missing tax payment. I was repeatedly given false information that an individual check for our taxes had been sent to - -.


been sent directly to - -. I was told that the tax processing servicer was - but that they could not contact - on my behalf but only open some kind of ticket with another Freedom department. The ultimate result of the " ticket '' was an email that repeated the false information that our taxes had been paid ( see attached ). I contacted - directly on - -. They were able to find our taxes in the bulk transmission from Freedom, and informed me that they did not intend to pay them before the end of the year. As a result, we were forced to withdraw money from retirement savings on - - in order to pay this unexpected expense and fund our new loan. On - - I emailed proof that our property tax payment had cleared to - and also notified Freedom ( see attached ). Despite having been provided timely notice and evidence that our property taxes had been paid, Freedom- paid them again on - -. Freedom refused to reimburse our tax escrows at that time and said we would have to wait for - - to reimburse - and - to reimburse them. My understanding was that it should take about 4 weeks after - - issued a refund for us to receive our refund from Freedom. - - issued reimbursement on - - but our refund was not mailed to us by Freedom until - -, -. As a result of Freedom 's actions we have lost 4 months of earnings on nearly $5000.00 in retirement savings.