Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Washington

I refinanced my home mortgage. The refinance closed at the beginning of - 2016. My loan servicer, before this refinance closed, was Freedom Mortgage. The title company, for the refinance - - - requested a prepayment for the second half of our 2016 property taxes, $2300.00, due on - -, 2016. - paid the property tax on - -, 2016 check # -. After receiving my escrow refund from Freedom Mortgage, which was less than I expected, I logged in to Freedom Mortgage 's website, and realized Freedom Mortgage had also submitted payment for the property tax from my escrow account on - -, 2016.


refunded to them, and I should call my county treasurer. According to our - County -, Freedom Mortgage uses a third party - - - to handle tax payments to them. - receives payments in bulk from Freedom mortgage early in the month of - and pays near the due date of - -. Also, according to - County Treasurer, the county tax roll is updated to - on a nightly basis, and since the tax was paid on -/-/2016, the payment for our parcel would be deflected, email attached. I called - to confirm this information. They told me that the payment for our parcel was deflected and they had refunded the payment to Freedom Mortgage in a bulk refund of $63000.00 check # - on - -, 2016, email attached.