Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Illinois

Before my loan was acquired by Freedom Mortgage, - was collecting escrow from me without paying the state. At the end of the year, I was sent a check from - with the entire amount I was paying them, from which I used to pay my outstanding taxes ( which - mistakenly did not pay ). I never paid escrow again to - mortgage. While I was fixing the problem, my mortgage just happened to be sold to Freedom Mortgage. Freedom Mortgage paid my property taxes, without any money in my escrow account. They paid the state a much larger and very incorrect amount which they are now basing my escrow analysis on. I 've recently received an updated Escrow Analysis which incorrectly states the total $1800.00 as a COUNTY TA-. If your team had read my previous e-mails above or listened to any of the previous recorded calls, you would know that the Tax Correction form states a total of $740.00 as


This is entirely a problem created by both - and Freedom Mortgage. - failed in setting up my escrow account after I closed on my home and then sold my mortgage to you while I was in the middle of fixing the problem. Freedom Mortgage has repeated failed in fixing the problem and you have continually dragged your feet in getting the job down quickly, to the point where now you are stating that my mortgage payments will increase by 135 % This has been an ongoing issue since -/-/-. FM 's customer service department appears to be clueless to the situation when I call, missing e-mails, attachments, and facts from previous calls. Every call I have to re-explain the situation and am given no solution but to either call back another time or re-send a previous e-mail. I am simply trying to pay the CORRECT escrow amount without going bankrupt.