Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account South Carolina

On -/-/- my property, located at -, -, SC was reassessed by the -, South Carolina Tax Assessor 's Office. On -/-/- a CORRECTED copy of the tax notice was sent to Freedom Mortgage, the mortgage company that services my home mortgage. On -/-/-, Freedom Mortgage paid $1200.00 from my escrow account for the property taxes owed on my home. The amount paid was the amount of the ORIGINAL tax bill, and not the CORRECTED tax bill which was sent to them on -/-/-. The - Tax Collector held on to the payment of $1200.00 until the middle of -/-/- at which time they returned it to Freedom Mortgage. It was returned because it was not the correct amount that was due. The amount due was $1300.00 because of the reassessment of my property


On -/-/- I went to the Tax Collector 's Office and was informed that the amount due was $1500.00. There were late fees that have now been added on to the account. I had been in telephone contact with Customer Service Representatives of Freedom Mortgage on -/-/- and was told to outline the problem in writing and FA- a letter to the tax department so that it could be researched. I wrote a letter on -/-/- and FA-ed it to the Tax Department at Freedom Mortgage. I called the Tax Collector 's Office on -/-/- and they have not received the payment. I telephoned Freedom Mortgage on -/-/- and was told a disbursement of $130000.00 from my escrow account was made on -/-/-. The Customer Service Representative stated it should be resolved by -/-/-. The account will be DELINQUENT if not paid by tomorrow, -/-/- and the amount owed to the Tax Collector of -, South Carolina is going to increase to an amount higher than the current $1500.00 that is now due. I am attaching a copy of the letter I FA-ed to the Tax Deparment and the documents I received from the Tax Collector of -, SC on -/-/-. It should not take six weeks to research a simple tax payment issue. The letter that I sent to Freedom Mortgage has a date of -/-/-, but the year was incorrectly typed as it was typed and sent in -.