Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

Our mortgage was sold to Freedom mortgage soon after we closed. As soon as they got over, all - broke loose : 1. We were told as soon as the mortgage balance dropped below 80 % of original loan, we were going to be able to recast the loan and get rid of the escrow. We called several times. Every time we called, the person at the end of the line was telling us a different story. We have several names of people that we called and we can produce evidence/records of these calls. - we sent our request in writing for the above things to happen - we sent the payment in, plus the recast fee ( they actually double charged the recast fee ) - Our loan balance reached below 80 % on -/-/-. However, they did not recast our loan until -/-/- after calling numerous times.


still paying escrow and PMI. - they paid our property taxes twice, first in amount of $3000.00 ( which is correct based on the paperwork received from the county ) and another time in amount of $3100.00, which there is no evidence of what this amount is. The end of the year document lists this as " - '', however the amount for school was already included in the $3000.00. We are at the end of our rope. We do n't want to call anymore only to be told that things are going to happen soon ... .but they never will ... Please help