Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Pennsylvania

I contacted Freedom Mortgage on -/-/- to inquire as to the status of the PMI being charged on my loan. I was informed that the PMI was scheduled to be terminated in - -. Freedom Mortgage stated that, as of -/-/- my LTV is -. When I stated that my PMI should be automatically cancelled when the LTV drops below -. The rep told me to write an email to Customer Care so Freedom could research the issue, which I did on the same day. My husband called to follow up on -/-/- as we had not received a response to my email. Freedom told my husband that, in order for Freedom to consider our request to drop the PMI, we would be required to secure a new house appraisal at our own expense. Further, Freedom stated that, when making the decision to drop our PMI, they would take into consideration that they do n't have 12 months of payment history from us. My husband noted that this is the - or - time the note has been sold since we purchased the house in -. The information provided by Freedom is in conflict with information provided by CFPB. Our original amortization schedule lists - - as the ending date for the PMI. However, we have paid above the monthly principal due almost every month since the beginning of the loan.