SunTrust Banks, Inc. Loan Servicing, Payments, Escrow Account Complaints

Review and analysis of over 94 complaints against SunTrust Banks, Inc.

SunTrust Banks, Inc. consumers have reported over 94 official complaints related to Loan servicing, payments, escrow account. Out of the 94 consumer complaints against SunTrust Banks, Inc., 14% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Banks, Inc. responded to their complaint) and 100% were processed in a timely manner. 7% of consumer complaints against SunTrust Banks, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 26% resulted in non-monetary compensation.

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New Loan Servicing, Payments, Escrow Account Consumer Complaints


SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

April 10, 2017 - Suntrust sent the WRONG statement for -/-/- ( for the 4th year in a row ) after I paid my escrow shortage. They took so long to send the correct statement that I did n't pay my mortgage for -/-/- until the end of the month. As I always do, I added additional principal to my payment so now I need suntrust to sent a CORRECT statement for the amount due -/-/- showing my payment for -/-/-, the higher principal amount due and the lower interest amount due. I have asked repeatedly but they refuse to send a correct statement which I do not understand and they refuse to provide any...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

March 29, 2017 - I signed a Bi-weekly payment plan with Suntrust Mortgage to be auto drafted from my Checking account at - in -/-/- for drafts to begin -/-/-. I had to make a full mortgage payment in -/-/- for -/-/-, and the auto drafts in - were to be credited to -/-/- payment, keeping me paid a month ahead. That is not whats been happening. Suntrust Mortgage continually harrasses me via telephone and via past due notices, and shows my account past due. They are holding my drafts in Suspense. I have called them each time i get the past due notice and they tell me in -/-/-, ...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

March 29, 2017 - Suntrust Mortgage is basing an increase in my escrow account without taking into account an official estimate of my new tax amount for this year. I was eligible to benefit from a significant reduction in my county real estate tax by way of having been granted an over - homestead exemption. My tax was reduced from $1500.00 to approximately $600.00. The new computation is a high estimate based on my previous tax bill of $150000.00. I received an official document from - -, - on the form that they commonly use for this purpose. The document is signed by the appropriate county e...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

March 20, 2017 - SunTrust Mortgage has not paid taxes on my property - the county is bothering the old owners of the house saying " taxes are due '' ... and will become deliquent on -/-/-. I 've been in contact with SunTrust Mortgage, and they show that they did pay the taxes in -/-/-, however, - County in FL is saying that have not. They keep saying they are looking into the issue - however, I have not had any updates in two weeks. The deadline is quickly approaching....

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

March 17, 2017 - I 'm confused as to where SunTrust is on my appeal of their alleged denial of my modification request submitted in -/-/-. This may relate to my appeal filed in -/-/- and is in file complaint history Case number : -. The -/-/- SunTrust letter on file with the CFPB discusses a missing - and completed tax returns. This is the email trail and document submission to Suntrust sent on -/-/-. -/-/- Please see my letter on the continuing bad treatment from SunTrust. No representatives from SunTrust have called me and the data I have submitted is complete. 0n -/...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

March 15, 2017 - I recently applied for credit and to my amazement, saw that you are still reporting me as being late - even though in -/-/2016, a representative from Suntrust agreed I had never been late, said the fault was Suntrust 's, apologized, and assured me Suntrust would clear the errors with the credit bureaus. Explanation : When I purchased my home, my loan payment was $1200.00 then it adjusted to $1700.00 in -/-/2016 without notice. I never received notice that it changed. I made my payment on time each and every month, but because of the amount Suntrust accepted the payment but did not c...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

March 13, 2017 - Suntrust Mortgage Took out - payments from my escrow account for my property taxes but my - Property Office only received - Payments. I opened the case with Suntrust to research the issue on - - 2017 and as of today the - payment is still missing out of my Escrow. In the meantime i was contacted via mail that my escrow account is short and the shortage must be paid. I was told that i need to pay extra $350.00 a month for next 12 months to make up the shortage. Therefore not only my escrow account is short of - payment which didnt make it to my Tax collector but I also a...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

March 3, 2017 - My daughter paid her mortgage payment to Suntrust ( drive-thru ) on -/-/2017 using a check from my - account. The Amount was $950.00. The check never arrived at -. Today my other bank, - - - - called to inform me that I had a pending overdraft and they had declined a transfer that I made on -/-/2017. After a lot of research I discovered that the Suntrust teller had somehow electronically sent the withdrawal to the wrong bank. The previous month 's payment had been made from the - account. Suntrust has their money so they are only sympathetic and realize they ...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

February 28, 2017 - I sent suntrust a check to pay the escrow shortage ( for the 4th year in a row ) and for the 4th year in a row I was sent the WRONG statement. Because I paid the escrow shortage I should have gotten a statement for the LOWER monthly mortgage amount but of course they still sent a statement for the higher amount. I was told last year that this problem had been fixed and that I would receive the correct statements in the future if I paid the escrow shortage. That was clearly a LIE. I also asked several times for someone to explain why my escrow is short EVERY YEAR. But again no one has because f...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

February 28, 2017 - Trying to get a payoff balance to sell my house. It has been over a month. They have wrongfully put my account in collections. My account has never been past due. I am scheduled to close on or before -/-/2017. What should have taken one phone call to get a simple payoff balance, is now approaching two months, and is still unresolved. Please help!!! Thank you for your time....

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

February 27, 2017 - Suntrust Mortage is not giving me my interest tax statement for -/-/-. I have requested why it was not sent by -/-/-, and I was told they did not " process it. '' They are trying to force me to change a permanent loan modification granted in -/-/-. I told them they can not keep my mortgage interest hostage to try to make me change a permanent loan modification....

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

February 8, 2017 - SunTrust Mortgage changed the technology on their e-Pay system around -/-/2016. Since that time my mortgage loan account has improperly not shown my current payment due on e-Pay on the first of the month. Every month now - shows my - of month payment due AFTER I have paid it! I have spent numerous wasted hours on the phone with loan servicing staff who are unable to fix the problem and who are unwilling to own the problem. And around mid-month each month I am improperly billed for TWO payments - the current month AND the next month 's payment.....

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

February 3, 2017 - I contacted SunTrust Mortgage to advise that they were no longer reporting on my credit report. I was advised that they do not report to the credit bureaus because they did not have a letter of reaffirmation on file and that I would need to reopen my bankruptcy case from -/-/- and sign a letter of reaffirmation. I advised and sent SunTrust proof that they report on my credit report until - as shown on my credit report I pulled in -. I also, sent the recent credit report from - to show they stopped reporting, and a copy of my bankruptcy petition showing that they were aware of my ...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

January 31, 2017 - The mortgage company that currently holds my mortgage, SunTrust Mortgage , Inc. - - - - - VA - has not paid my county real estate tax bill that I received in -. On -/-/- I contacted via phone, SunTrust and told them I have received my tax bill from the - County, Kentucky Sheriff. I spoke to - in the tax department. I was told that they would receive the bill electronically and that it would be paid. On - - I received a Past Due notice from the sheriff 's office that the real estate taxes have not been paid. I contacted SunTrust and was told to fax them th...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

January 18, 2017 - -/-/2015 I made an automated payment to Suntrust Mortgage for my -/-/- payment. The automated payment was made before -/-/- over the phone where I had to enter my account information by touchtone phone. I noticed after a few days that the payment had not been withdrawn from my bank account so I called Suntrust to see if there was any issue. They said they had gotten my automated request for payment and there was NO issue, and that the payment should be withdrawn within just a few days. More days had gone by and it was becoming increasing close to the end of the month and still not ...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

January 12, 2017 - - - sent a Notice of Servicing Transfer, effective - -, - my loan would be serviced by SunTrust Mortgage , Inc . -/-/- I called SunTrust and was told they had no information on me, my SSN or address. I was advised that I would receive a letter in the next few days from SunTrust. -/-/- I called SunTrust and spoke with - a Customer Service Rep. She was able to provide me with my new loan number and advised me that for a period of 60 days from -/-/- no payment was due and the no late fees would accrue. Still no written documentation from SunTrust. I ...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

January 9, 2017 - I 'm Writing to you again because I wrote to you about two months ago about SunTrust mortgage I complained about them not refinancing my - mortgages I wanted them to combine my - mortgages and lower my interest and they have not gotten back to me I have been with SunTrust for the past nine years and they have not yet tried to help me out on combine my - mortgages or lowering my interest The lowest possible since I have - mortgages they had told me after - years of being with them I was going to be able to combine both of them together but till this day they have not.They refinan...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

December 31, 2016 - My loan was sold to Suntrust shortly after we obtained it -/-/-. Their service has been unremarkable until recently, when I received a - page machine generated letter stating that my house insurance had lapsed and threatening to buy a policy at a cost of more than - times the actual cost of my insurance if we failed to update them. The letter claimed a lapse " notification date '' of -/-/-. My home policy anniversary date is -/-/-. I received an invoice from the insurance company on -/-/- or thereabouts and I actually paid the premium online on -/-/- ... which ca...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

December 23, 2016 - My property was flooded on - -, 2016. An insurance claim was immediately filed. After waiting several weeks for the insurance company to process the claim, I signed a contract with a General Contractor to begin making the flood repairs. The contract requires me to pay in installments. I have already paid the contractor $32000.00 out of my own pocket, requiring me to withdraw funds from my investment accounts. On - -, 2016, I finally received the insurance settlement check of $57000.00 and immediately forwarded the check registered mail to Suntrust Mortgage. Confirmation was re...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

December 20, 2016 - Creating a new complaint to respond to the response Suntrust had provided to our earlier complaint - apparently CFPB process does not allow follow-up to a vendor response. Here is our response : First, please provide documentation as to bill amount that Suntrust knew when it made the payment on -/-/-. When I had contacted Suntrust earlier they had told me that they electronically verify the amount with county before making payment and that they will provide me such document. Second, even after contacting Suntrust on -/-/-, bill was not paid in time while interest kept accumulating - ...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

December 19, 2016 - I am trying to resolve a 30 yr lien that Suntrust acquired through -. I am due to close on the sale of my home tomorrow but will not be happening due to no response from Suntrust. They tell me I am not able to speak to anyone in that dept and when I ask for a manager they hang up on me and I asked to speak to someone in their legal dept I also get hung up on-This should be against the law that a company can keep a lien against your property from - owners ago and refuses to acknowledge and keep me from selling my property....

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

December 15, 2016 - There is a foreclosure sale date on Monday - -, 2016. Due to - -, our house is subject to a moratorium in foreclosure activity. Suntrust has not dismissed its action to prevent the sale of the house in violation of the Presidential proclamation of an emergency as well as the - order to prevent foreclosure activity for houses subject to the proclamation, such as mine. We sent a notice of error to Suntrust on - -, 2016 via email to Suntrust 's counsel of record and to Suntrust via certified mail. Suntrust has acknowledged receiving the - but has not responded despite the ...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

December 9, 2016 - File a dispute through my credit monitoring company - to remove a SunTrust Mortgage account that was first delinquent 7 years ago. SunTrust Mortgage responded that information was being reported accurately. The issue is not accuracy but age. The SunTrust Mortgage report list the subject account a a " - '', which is defined as - days past due in - of -. It was therefore past due in - -. Since this was 7 years ago the account, by law, should be remove when requested....

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

December 1, 2016 - We have our loan for primary residence with Suntrust, which is responsible for making timely property tax payments from the escrow account. Since our property tax was adjusted higher, Suntrust made payment that was less than the required amount. As a result we were assessed penalty & interest by - county. Even after notifying Suntrust about the shortfall it took them 4 weeks to make the payment - and all along the bill was accruing interest. We make our tax payments into Suntrust escrow so we should not be held liable for any accrued interest and penalty....

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

November 30, 2016 - I have an outstanding issue which suntrust has already admitted that they have made a mistake and broken the law. They followed up w me needing more information which I faxed to them on -/-/2016. I did not hear from them for a month. When I finally called them they said the issue had been closed. I asked them if they had received my fax, why they would close the issue without calling or notifying me by mail. They said that they would get to the person handling the issue and get back to me in - hours. I have now called them 3 times in a month and have received that same response. Nobody ha...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

November 29, 2016 - Over 10 years ago my wife and I obtained a mortgage for our first house. Sun Trust administers our mortgage. We have a first and second mortgage. The first mortgage is 7.75 % and the second mortgage is 9 %. We have repeatedly over the years attempted to refinance this mortgage, but Sun Trust has stonewalled and frustrated the process at every turn. Even when we go to our local Sun Trust branch the teller and local reps always ask have we considered refinance. Our response is yes we have. The response is yes only to later hear that some policy at corporate prevents the refined. In 10 plus years...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

November 22, 2016 - Mortgage company will not release escrow payment for repairs on my home. Check was made out to me and the bank, and the bank is refusing to release the funds for no good reason....

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

November 22, 2016 - This is the second complaint against SunTrust Mortgage. In our first complaint, servicer in a unilateral decision changed terms of our mutual loan modification reached in -/-/2015, increasing my rate and switching the same from fix to an adjustable. This original complaint was resolved, but now Suntrust Mortgage is wrongfully calculated the monthly dollar amount on my interest payment for the next 20 years remaining on my mortgage. As result of this servicer mistake, I ending paying $7.00 for the next 20 years remaining on my mortgage loan....

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

November 21, 2016 - We mortgaged our - condo with SunTrust Bank in -/-/-. We recently sold our condo on -/-/- and during our closing proceedings it came to light that we owed the - - $2600.00 in penalties and fees. This is money that we had no idea that we owed. We have always escrowed our taxes since mortgaging with SunTrust. We opened up an inquiry with SunTrust who told us that our Homestead Exemption expired and it was n't reflected in our tax bill - only in a supplemental bill that was sent directly to us-the homeowners-and therefore they are n't responsible. We never received a bill an...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

November 20, 2016 - I write to yous again because I have a problem with my mortgage I have eight years with them and for some reason they wo n't come by my - mortgages together I have - mortgages paint - different interest i 've been calling them and calling them do n't answer and the one time they did n't answer they did not help me he gave me the runaround they told me when I first got the house eight years ago I was going to be able to refinance both mortgages together in a year while it 's been eight years and nothing One year ago the only thing they did was refinance both of them just so I could low...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

November 17, 2016 - I would like to file a second complaint About my loan with Suntrust. In - I had started the process of removing my PMI Insurance they had received a check from my on - - to schedule an appraisal. There letter said this would be done with 30 day of receiving my check. I spoke with suntrust on - and representative told be an appraisal was scheduled ordered on -. When I called on - there was still no appraisal ordered. this has know been way past there 30 day window. The appraisal occurred on -. on - I call suntrust to see what the status of the appraisal was on and they s...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

November 14, 2016 - I purchased a condo with a first mortgage from Suntrust Mortgage and a purchase money second mortgage by Suntrust Bank as an Equity Line of Credit. In -/-/-, Suntrust Mortgage foreclosed on the property and that account no longer appears on my credit reports. Suntrust Bank continues to report the - - with a current balance showing. Suntrust Bank is reporting 120 day late in -/-/-, then - from -/-/- to -/-/-, then charge off from -/-/- thru -/-/- and no reports shown after that. Suntrust Bank 's error is showing a current balance of $38000.00 instead of ...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

October 17, 2016 - I originated a loan with Suntrust Mortgage -/-/2005. I have been paying my mortgage consistently since -/-/2005. However, of my payments are not being recorded effecting both my credit rating and interest rates. Although, I am able to provide receipts from Suntrust of paid payment, the payments are not reflecting on my statements....

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

October 11, 2016 - This is in response to conversations I 've had with - - and - - on - -, 2016, concerning my complaint of predatory lending. I received a voicemail message late on - - from - - of SunTrust 's Escalation Resolution Department advising me to return the call and speak with 'any representative '. This was a red flag to me, as having to deal with multiple client relations representatives in my modification process in - of 2016 was a matter of which I 'd already filed a complaint. I did call back on -/-/2016 and spoke with - -. She asked me if I had any questi...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

October 4, 2016 - I find it necessary to submit another complaint, as the CFPB should know other details of our long term experiences with SunTrust Mortgage, and the predatory practices we 've experienced during the term of this loan agreement. For years I questioned why our loan had never been sold off like so many loans I 'd heard about. In selling off the loan it likely would have become a - or - - loan, thereby allowing us to qualify for the federal government re-financing and/or modification programs. But that was not the case for us. In the last two weeks since learning of this foreclosure sale, ...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

October 2, 2016 - On -/-/2016 I refinanced my SunTrust Mortgage and replaced it with The - - - -. Once -/-/2016 hit, the refinance was settled and SunTrust received all of the necessary funds and more to close out my mortgage with SunTrust. I actually received a written note from SunTrust attached here that proves that THEY received the payment to close out their loan and then send me back the additional overpayments ( of course that still has not been received but that is not the key issue at hand ). BUT THE ISSUE is that they still have a lien on my house and wo n't remove that from the county...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

September 29, 2016 - I have been contacting Suntrust Mortgage to cancellation my PMI insurance. My mortgage balance is approximately 72 % of my original purchase property value. Everything I read states that Suntrust should have terminated my PMI automatically when the value reached 78 %. Suntrust own documents sent to me say that termination will happen at 78 % of the original property value. My calls and e-mails have not worked. Thank you....

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

September 27, 2016 - My mortgage company SunTrust, unilateral and unconsulted changed my interest rate of 2.75 % fix on my mortgage loan agreed, approved and signed under a Permanent Loan Modification from - -, -, on the new following rates : - Since - - interest rate was changed from 2.75 % to 3.00 % - Since - - interest rate was changed from 3.00 % to 3.50 % and interest only mortgage was converted to Principal plus Interest - A letter received from SunTrust mortgage states that they will continue increasing my interest rate basis in a Margin plus an Index - adjustable rate. ( totally aga...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

September 26, 2016 - SunTrust Mortgage , Inc is refusing to endorse and release funds from a insurance claim to me in order to have the repairs completed on my home. There is not heat or A/C in my home and the risk of damage increases each day they delay this process...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

September 22, 2016 - Suntrust Mortgage is now sending out monthly statements to consumers that show balance and payment activity through the - of the month. Any payments they receive between the - and - of the month are not shown as paid on time. As a result, consumers are sent billing advices for the next month which state that a double payment is due when in reality it is not. This practice is deceiving and trying to shorten the grace period of 15 days which the Mortgage Agreement allows for....

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

September 21, 2016 - so same story SUNTRUST mortgage servicing charging too high interest rate...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

September 20, 2016 - hello I have a first and second adjustable rate mortgage serviced by suntrust mortgage, the note states change date is - - 2011, and the rate is to follow the 45 day libor and add a - margin. how can I get suntrust to acknowledge they have been over charging and get them to refund they have been charging 5.5 percent and should have been charging 3.3 percent....

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

September 20, 2016 - Filed Bankcruptcy in - got Discharge in -. Included in that bankruptcy was the Home Equity line of credit from Suntrust Bank. For some reason Suntrust Bank is saying I have a past due payment of $4100.00. from this Home equity line of credit. When the bankcruptcy was file there was no past due amount. Also on my regular mortgage payment it has been current up to -/-/16. I need for Suntrust to correct his error in statement on my credit. ( Documents provided )...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

September 15, 2016 - I sold my condominium and as a result was due certain refunds. SunTrust sent me checks for those refunds. However, the checks expired before I was able to deposit them. I attempted to contact SunTrust to have the checks reissued but was told the department that issued the checks does not speak with customers. Since the checks never cleared I checked my state 's unclaimed property listing, however no record of the funds due to me are shown....

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

September 13, 2016 - I contacted SunTrust Mortgage about paying off my house on -/-/16. I spoke to - and was told I would need to stop automatic payments from my checking account.. I asked her to please do so and she said it was taken care of. She then told me to write a check for the full amount of $1300.00 and if I wanted to, add a bit more to cover interest for the few days it would take for the check to arrive at SunTrust. She instructed me to include my name and account number. I followed these instructions and sent in my check and paperwork the next day. When I did n't hear from them by -, I c...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

August 30, 2016 - I have a conventional, fixed-rate mortgage with SunTrust Mortgage. They have an escrow for my city/school taxes and homeowners insurance. When my homeowners policy was being paid for, SunTrust paid out the amount of the policy twice - one to the correct insurance company and one to the incorrect insurance company who I do n't have any business relationship with. I 've notified SunTrust of the mistake immediately on - -, they acknowledged that the payment should not have been issued twice, but since then I 'm not able to get the incorrectly issued payment refunded to my escrow account. Ph...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

August 28, 2016 - I bought my home in - -. I have a fifteen-year fixed rate mortgage ; 3.2 % financing. City taxes paid to SunTrust Mortgage per pg. - line - were $600.00 ; taxes owed were $680.00 resulting in a difference of $86.00. On pg. - line - & -, - - ( seller ) and I split costs for the property taxes ; we each paid in $360.00 to total $720.00. Lines - & - show we each paid in $350.00 to total to $700.00 for the county property taxes ; I do n't know why these amounts are different from what the bank received. I think I prepared my excel spread sheet based o...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

August 13, 2016 - Mortgage Payment was taken from the checking account account, but not applied to the Mortgage account. Further, credit rating agencies were informed that my account was delinquent, which resulted in credit being adversely affected. Thereafter business loans could not be obtained....

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

August 1, 2016 - SunTrust is reporting untruthfully that we were four months late paying our mortgage in the past 12 months. We did enter a Chapter - plan in - - but during that time we consistently made the payments each month as we have in the past 10 years. After complying with our plan and receiving a satisfactory discharge in - of -, we had received no statements ( other than interest rate changes ) regarding our SunTrust mortgage account yet we continued to make the monthly $550.00 payments as set forth in our mortgage agreement. Still, we received no statements from SunTrust but did rec...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

July 28, 2016 - I have received over 30 calls in the last 20 days from Suntrust Mortgage to collect a debt on my mortgage account. It is documented on my cell phone. It is intentional harassment, which is part of Suntrust business practices....

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

July 28, 2016 - SunTrust Mortgage sends my mortgage statement more than 4 days past the grace period. For example ; my - statement for which payment is due - - arrived at my home on - -. SunTrust mortgage has a grace period of no more than 16 days from payment due date. My statement is dated - - indicating the statement was generated 3 days after the grace period ended and arrived at my home 8 days after it was generated. This violates the rule stating that a mortgage servicer has to provide a borrower with a statement no more than 4 days after the grace period for the previous month has ...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

July 25, 2016 - Suntrust mortgage ( SMI ) incorrectly adjusted mortgage based on 30-day LIBOR, not the documented US Treasury index. As a result, the mortgage was overpaid. I contacted SMI who initially denied such error, but after pressure admitted to the error. I was advised by SMI to temporarily stop payments on both subject loans so that the SMI research team could recalculate interest and balance the accounts. Calculated overbilling and overpayments as determined by SMI research dept, were in excess of $1600.00. In the meantime, SMI loss mitigation division began to initiate foreclosure proceeding fo...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

July 21, 2016 - Our mortgage changed hands -/-/2016. The new mortgage holder is sun trust mortgage in - - We have been paying our mortgage for years using automatic bill pay from our bank, - - . To pay the new payee for the first payment on - -, I changed the bill payee to Suntrust mortgage and updated the mailing address for the payment. Unfortunatly- I did not update the account number and left the account for our old mortgage in the memo section of the check. The money was debited from our account. Suntrust claims never to have received the payment. They are calling us delinquent on our...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

July 17, 2016 - Mine is a V. A. Mortgage and -/-/- I submitted an application to the Keep Your Home California ( KYHC ) Principal Reduction Program ( PRP ). It was approved and funds of $62000.00 were disbursed to my mortgage lender, Suntrust Mortgage , Inc. on - -, -. Prior to the KYHC PRP, my monthly V. A. mortgage payments were $780.00. The KYHC PRP regulations required Suntrust, on - -, - do - things at the very same time : 1- to lower my principal by the amount I was awarded, the $62000.00 and 2-to lower my monthly V. A. mortgage payments to a maximum of - % of my month...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

July 15, 2016 - Suntrust Mortgage increased my mortgage payment twice in two months. The second time they did not inform me of the new payment amount until I received a notice saying that unless I Payed the extra amount I would be reported to the financial bureau for non payment...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

July 11, 2016 - Our refi loan is subject to PMI. The loan was initiated in - - with - - -, sold to - within the first month, then sold to - in - of -. Within the PMI Disclosure ( Fixed Rate Non-High Risk Loan ) signed at closing it gives two options for PMI termination. 1 ) upon 80 % LTV we can request termination of PMI and 2 ) automatic termination at 78 % LTV. The Original Value of the home based upon a - appraisal was $ -. In the case of the first, we requested termination in - at which time an appraisal was requested by the lender who contracted with an appraiser, this...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

July 11, 2016 - I had submitted a complaint a couple of weeks ago about SunTrust Mortgage, that pertained to misapplication of mortgage payments. This is a second type of complaint. I received a letter over this past weekend, dated - -, -, informing me that my mortgage payment for - was short by $44.00. It states that my mortgage payment is $1300.00. This was not true for the - payment. Because of a need to increase the amount in my escrow, SunTrust had notified me that EFFECTIVE - -, -, my mortgage payments would increase from $1200.00 to $1300.00. I paid my - payment of $...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

July 10, 2016 - I have an interest only home loan that was to convert to principle and interest. I called in the past and was told the conversion date would be for the - 2016 payment. I paid the normal payment amount in -/-/- and apparently the information I had been given in the past was incorrect and my payment increased from approx $2800.00 to $3700.00, a $ - increase. I was not called and told that the normal payment was insufficient. I had no prior notice of the cost increase. Now, I am trying to pay the -/-/- deficiency and the -/-/- payment and I am unable to make a payment onl...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

July 8, 2016 - On late - or - - of this year ( 2016 ) I received an annual escrow account disclosure statement from my mortgage lender, basically saying that they have reviewed my escrow account and the determination was that I had a surplus of $3700.00 and a check will automatically be mailed within 30 days ( statement date was -/-/16 ). Exactly the same situation happened last year, I had an escrow surplus, a check was going to be mailed within 30 days and I did n't receive any check, either last year or this. They lie to me when they told me that last year they mail a check and because th...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

July 7, 2016 - I 'm still not getting any customer service from suntrust. When I was finally able to get to a person on - -, it was - - and she told me she would have - - call me the next day, - -. She either lied to me like everyone else has and did n't tell - - to call me or - - just chose to not call me as she has repeatedly done in the past. I called again on - - and - - answered and I told her I wanted to speak to - supervisor. She told me - supervisor was not available, which I believe was another lie, but again she told me she would have the superv...

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