SunTrust Banks, Inc. Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

SunTrust Banks, Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Florida

Trying to get a payoff balance to sell my house. It has been over a month. They have wrongfully put my account in collections. My account has never been past due. I am scheduled to close on or before -/-/2017. What should have taken one phone call to get a simple payoff balance, is now approaching two months, and is still unresolved. Please help!!! Thank you for your time.

SunTrust Banks, Inc. customer in Florida
Feb 28, 2017

* Source: CFPB Complaint Database

SunTrust Banks, Inc. response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3SunTrust Banks, Inc.Complaint HistoryComplaints3/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/201702.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3SunTrust Banks, Inc.Loan servicing, payments, escrow account1.1%66.0%7.4%25.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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