SunTrust Banks, Inc. Mortgage Complaint

SunTrust Banks, Inc. Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Colorado

On -/-/2016 I refinanced my SunTrust Mortgage and replaced it with The - - - -. Once -/-/2016 hit, the refinance was settled and SunTrust received all of the necessary funds and more to close out my mortgage with SunTrust. I actually received a written note from SunTrust attached here that proves that THEY received the payment to close out their loan and then send me back the additional overpayments ( of course that still has not been received but that is not the key issue at hand ). BUT THE ISSUE is that they still have a lien on my house and wo n't remove that from the county. This is highly offensive because I can not get a home equity line of credit until that lien is removed. What legally can we do to force SunTrust to remove the lien because they claim that they can hold me hostage for 90 days when you will clearly see that they already confirmed that my entire loan was paid off from their email sent almost two weeks ago. Looking forward to learning what pressure you can put on SunTrust so that my new HELOC application with another lender can be


Payment Details : Process Date Description Amount -/-/2016 Loan Paid-in-Full $560000.00 Loan Number : - Property Address : - - - - - , CO - Please contact our Client Services if you have questions regarding the above transaction. Contact us at -. Our hours of operation are - to -. Monday through Friday, and - to -., ET, on Saturday. For our - clients, please contact us using the Relay System at -. The Relay System is not available on federal holidays. Thank you for choosing SunTrust Mortgage. SunTrustMortgage.com This message is for information purposes only. Please do not respond to this email address. The information contained in this message is proprietary and/or confidential. If you are not the intended recipient, please : ( i ) delete the message and all copies ; ( ii ) do not disclose, distribute or use the message in any manner ; and ( iii ) notify the sender immediately. In addition, please be aware that any message addressed to our domain is subject to archiving and review by persons other than the intended recipient. Thank you.