SunTrust Banks, Inc. Mortgage Complaint

SunTrust Banks, Inc. Mortgage department,

VA mortgage Loan servicing, payments, escrow account California

Mine is a V. A. Mortgage and -/-/- I submitted an application to the Keep Your Home California ( KYHC ) Principal Reduction Program ( PRP ). It was approved and funds of $62000.00 were disbursed to my mortgage lender, Suntrust Mortgage , Inc. on - -, -. Prior to the KYHC PRP, my monthly V. A. mortgage payments were $780.00. The KYHC PRP regulations required Suntrust, on - -, - do - things at the very same time : 1- to lower my principal by the amount I was awarded, the $62000.00 and 2-to lower my monthly V. A. mortgage payments to a maximum of - % of my monthly gross income of - ( from my V. A. - - - - - ), which is $400.00. On - -, - Suntrust never lowered my monthly V. A. mortgage payments until I kept insisting they do so and only because I contacted the U.S. Dept. of Veteran Affairs and KYHC for assistance in getting Suntrust to comply with these KYHC regulations. In clear violation of KYHC regulations and for two full months ( - and - - ) after their - -, - receipt of the $62000.00 Suntrust


These - clear and deliberate KYHC violations by Suntrust created an undue burden on me and I was unable to afford my monthly V. A. mortgage payments and this caused me a hardship of Their won creation. During these three months, Suntrust further harassed me by mailing me paperwork in which they wrote, and which specifically stated that they intended to foreclose on my home by forcing me to Short Sale my home for those three months of missed mortgage payments. I am reporting these violations of KYHC regulations by Suntrust and I am requesting that Suntrust Mortgage , Inc be investigated and held accountable for these deliberate violations which Suntrust themselves created and with which they tried to illegally foreclose on my home by forcing me to Short Sale my home and leave me, an - - and - - Veteran homeless.