SunTrust Banks, Inc. Mortgage Complaint

SunTrust Banks, Inc. Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Georgia

This is in response to conversations I 've had with - - and - - on - -, 2016, concerning my complaint of predatory lending. I received a voicemail message late on - - from - - of SunTrust 's Escalation Resolution Department advising me to return the call and speak with 'any representative '. This was a red flag to me, as having to deal with multiple client relations representatives in my modification process in - of 2016 was a matter of which I 'd already filed a complaint. I did call back on -/-/2016 and spoke with - -. She asked me if I had any questions, to which I said I did n't know what questions to ask, as this is their service and they must explain this process to me, clearly and thoroughly. I also told her that speaking with 'any representative ' was a red flag for me and why. She advised me I had - person assigned to handle my account, - -. I told - I would not work with - - as she had lied about what was discussed in our phone conversation of -/-/2016, vs. what was stated in their response


that response. I told - I would speak with - - 's -, and she advised that is - of Mortgage Escalation Resolution. I received a call and spoke with - - late the afternoon of - -. She confirmed the foreclosure sale of - - was stopped due to my complaint of predatory lending, and that their 'compliance people ' would review it. Among a few things discussed, I told her I wanted documentation of what SunTrust did with our interest payments paid to them over the course of the loan. She said she would have to get back with me. I have not received a return call or email on that request. There is a pattern of lying and/or inaccuracies, misinformation, creating confusion by passing me off to multiple representatives. Considering that, and recalling my experience with the loan application process and closing, I do suspect there are potential violations. As such, I am requesting documentation and information as outlined in my attached letter.