SunTrust Banks, Inc. Mortgage Complaint

SunTrust Banks, Inc. Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Utah

I have an outstanding issue which suntrust has already admitted that they have made a mistake and broken the law. They followed up w me needing more information which I faxed to them on -/-/2016. I did not hear from them for a month. When I finally called them they said the issue had been closed. I asked them if they had received my fax, why they would close the issue without calling or notifying me by mail. They said that they would get to the person handling the issue and get back to me in - hours. I have now called them 3 times in a month and have received that same response. Nobody has followed up. The case number is -. The contact at suntrust is -. Her - is -