SunTrust Banks, Inc. Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

SunTrust Banks, Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Massachusetts

I had submitted a complaint a couple of weeks ago about SunTrust Mortgage, that pertained to misapplication of mortgage payments. This is a second type of complaint. I received a letter over this past weekend, dated - -, -, informing me that my mortgage payment for - was short by $44.00. It states that my mortgage payment is $1300.00. This was not true for the - payment. Because of a need to increase the amount in my escrow, SunTrust had notified me that EFFECTIVE - -, -, my mortgage payments would increase from $1200.00 to $1300.00. I paid my - payment of $1200.00 ( that was misapplied to principle and this information appears in my previous complaint ) and paid my - payment of $1300.00. In addition, I was informed that SunTrust has taken $44.00 out of my escrow to cover the " - shortage. '' So, now my escrow account is affected. I can not imagine that I have had so many issues regarding my - account within the past couple of weeks. I have owned homes since - in - different states and have never encountered issues with my mortgage payments. I would like to know how SunTrust calculates anything pertaining to Finance. How can they even be in existence as a financial organization?

SunTrust Banks, Inc. customer in Massachusetts
Jul 11, 2016

* Source: CFPB Complaint Database

SunTrust Banks, Inc. response to complaint:
Closed with non-monetary relief

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