SunTrust Banks, Inc. Mortgage Complaint

SunTrust Banks, Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Virginia

My loan was sold to Suntrust shortly after we obtained it -/-/-. Their service has been unremarkable until recently, when I received a - page machine generated letter stating that my house insurance had lapsed and threatening to buy a policy at a cost of more than - times the actual cost of my insurance if we failed to update them. The letter claimed a lapse " notification date '' of -/-/-. My home policy anniversary date is -/-/-. I received an invoice from the insurance company on -/-/- or thereabouts and I actually paid the premium online on -/-/- ... which came out of my bank on -/-/-. Just to be sure that it had posted, I talked to my agent on -/-/- and she validated that it was in the system. The postmark on the letter SunTrust sent was -/-/-. In Virginia they ca n't take any action until 60 days beyond lapse. Clearly they checked with my insurance company after the invoice date but before the anniversary date. Either it took them five days from the prodcution of the letter until it hit the mail ( incompetence ) or the letter was printed after the claimed notification date ( deceit ). They told me on the phone that they had checked with my insurance company before the letter went out. Either they checked before the actual due date and did n't check back on -/-/- ( incompetence, deceit, or both ) and the sent the letter without thorough checking officially putting the burden on me to send proof of payment ( bad customer service ). And they have incurred unnecessary costs on ther off-chance that they will be able to charge way above market rates in the - most likely - few cases where there is a lapse that is not remedied within the statutory 60 days ( predatory business practice ). I am going to complain to the - ... and the Consumer Financial Protection Bureau.