SunTrust Banks, Inc. Mortgage Complaint

SunTrust Banks, Inc. Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Georgia

SunTrust is reporting untruthfully that we were four months late paying our mortgage in the past 12 months. We did enter a Chapter - plan in - - but during that time we consistently made the payments each month as we have in the past 10 years. After complying with our plan and receiving a satisfactory discharge in - of -, we had received no statements ( other than interest rate changes ) regarding our SunTrust mortgage account yet we continued to make the monthly $550.00 payments as set forth in our mortgage agreement. Still, we received no statements from SunTrust but did receive an annual - to document our owed taxes. Suddenly, on - -, -, we received our - and only statement that the equity loan had changed on - -, - to reflect a payment of $1400.00 per month. According to the letter, this meant that we were scheduled to be reviewed for foreclosure. SunTrust had increased the monthly payment of $550.00 to $1400.00 without any notification to us and we had paid perfectly for 10 years up to that point. The letter indicated that we owed $4100.00 that needed to be paid in order to avoid foreclosure. We were able to pay this amount and brought the account current. We are in the process of refinancing this loan. We are encountering difficulty with the underwriter because the lender obtained a report indicating the - - - - - payments are late because they were not in the amount of $1400.00 as opposed to the $550.00 payment we had paid. We feel that because we were not informed in any way of this increase in amount no refinance agency should receive a report that were late. A payment was made every month. They failed to notify us of the increase and this is stalled a refinance