SunTrust Banks, Inc. Mortgage Complaint

SunTrust Banks, Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Washington

I would like to file a second complaint About my loan with Suntrust. In - I had started the process of removing my PMI Insurance they had received a check from my on - - to schedule an appraisal. There letter said this would be done with 30 day of receiving my check. I spoke with suntrust on - and representative told be an appraisal was scheduled ordered on -. When I called on - there was still no appraisal ordered. this has know been way past there 30 day window. The appraisal occurred on -. on - I call suntrust to see what the status of the appraisal was on and they said it take -5 business days to make a determination of the report. on - I then called again as I not received anything in the mail and had not hear a report. Today - I was just informed that they mailed a letter stating the PMI was removed as of -, ( I still have not received this report ). What I would like to happen is for suntrust investigate the delays in keeping to there time lines and reimburst me for 2 month of PMI insurance as if they would have done all this in a timely manor I would have only paid for - PMI insurance. If I would not called over 7 times to make sure this process was still moving forward I am confident that I would still be waiting for them to start this process. As a consumer this has been an awful experience and I have had to expend a lot of time making sure Suntrust did there job.