SunTrust Banks, Inc. Mortgage Complaint

SunTrust Banks, Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Virginia

I 'm still not getting any customer service from suntrust. When I was finally able to get to a person on - -, it was - - and she told me she would have - - call me the next day, - -. She either lied to me like everyone else has and did n't tell - - to call me or - - just chose to not call me as she has repeatedly done in the past. I called again on - - and - - answered and I told her I wanted to speak to - supervisor. She told me - supervisor was not available, which I believe was another lie, but again she told me she would have the supervisor call me. I gave her my cell number, even though they should already have it, and I asked when I could expect a return call. - - told me the response time was 24-48 hours. I did n't really expect a return call because no one has ever returned a phone call when they said they would. After waiting the 48 hours, I called AGAIN on - - at -. I got a recording that all the


because I waited on hold for 20 minutes even though the wait time was supposed to be less than 5 minutes and after the office was closed. I knew nobody was going to answer the phone after -. While I was on hold, there was also a message that came on several times saying if I wanted to leave a message, press - and someone would return my call within 24 hours. Another LIE. No one has ever returned a call within 24 hours. EVER. They do n't return calls at all. I have to pay them - dollars every month because if I do n't I 'll lose my house but they wo n't tell me the truth or return phone calls. This is completely unacceptable and should not be allowed to continue. They have negative comments all over the internet because I 'm not the only one they 're doing this to. I pay my mortgage on time every month so when I have a problem and need assistance I should be able to get it from people who are n't in the business of intentionally lying to me.