SunTrust Banks, Inc. Mortgage Complaint

Other mortgage Loan servicing, payments, escrow account

SunTrust Banks, Inc. Mortgage department,

Other mortgage Loan servicing, payments, escrow account Florida

Suntrust Mortage is not giving me my interest tax statement for -/-/-. I have requested why it was not sent by -/-/-, and I was told they did not " process it. '' They are trying to force me to change a permanent loan modification granted in -/-/-. I told them they can not keep my mortgage interest hostage to try to make me change a permanent loan modification.

SunTrust Banks, Inc. customer in Florida
Feb 27, 2017

* Source: CFPB Complaint Database

SunTrust Banks, Inc. response to complaint:
Closed with non-monetary relief

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How SunTrust Banks, Inc. handles Loan servicing, payments, escrow account complaints

Created with Highcharts 4.2.3SunTrust Banks, Inc.Complaint HistoryComplaints3/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/201702.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3SunTrust Banks, Inc.Loan servicing, payments, escrow account1.1%66.0%7.4%25.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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