SunTrust Banks, Inc. Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

SunTrust Banks, Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Florida

SunTrust Mortgage has not paid taxes on my property - the county is bothering the old owners of the house saying " taxes are due '' ... and will become deliquent on -/-/-. I 've been in contact with SunTrust Mortgage, and they show that they did pay the taxes in -/-/-, however, - County in FL is saying that have not. They keep saying they are looking into the issue - however, I have not had any updates in two weeks. The deadline is quickly approaching.

SunTrust Banks, Inc. customer in Florida
Mar 20, 2017

* Source: CFPB Complaint Database

SunTrust Banks, Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3SunTrust Banks, Inc.Complaint HistoryComplaints3/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/201702.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3SunTrust Banks, Inc.Loan servicing, payments, escrow account1.1%66.0%7.4%25.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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