Synchrony Financial Credit Card Complaint


Synchrony Financial Credit card department,


I contacted the billing department regarding the amount of interest charged on my most recent statement. I had questions about the balance amount used to calculate the interest amount. I asked for the rep to help me to understand, but she refused. I then spoke to a supervisor named -. She stated all that she could is open an " adverse action '', their inquiries department will research my concern and send me a letter within 30 days. I stated I am fine with this. At no time did I dispute this account or the balance owed. Less than 30 minutes ago, I received an alert of action on my - credit report. Upon further investigation, I discovered that Belk reported that I disputed this account. This is false.

Synchrony Financial customer in Georgia
Mar 30, 2017

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with non-monetary relief

Consumer disputes how Synchrony Financial handled their complaint

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