Santander Bank US Credit Card Complaint

Santander Bank US Credit card department,

Pennsylvania

My mother passed away on -/-/-, and I am the executrix of her estate. When I I was cleaning out the effects in her home, I found a bill from - that had a due date of -/-/-, regarding my mother 's credit card account with them. I called - customer service on -/-/-, to notify them of her death and asked what I needed to provide them in order to manage her account ( as the executrix of her estate ). I was told I needed to take my documentation ( death certificate, short certificate and proof of identity ) to a bank branch for verification. So, I drove the - mile round trip to the -, Pennsylvania, branch that was closest to my home and met with the branch manager, -. He took a rub of the seal on my short certificate on the copy he made of my drivers license, made a copy of the short certificate, took an original death certificate and also took my mother 's card and locked all of this in the vault. He also faxed the documents to - 's collections department. At this point I assumed her account would be statused


'' and written off as such. After the receipt of each bill I called - customer service to ask why her account was not closed and I was still getting bills. I placed calls on -/-/-, -/-/-, -/-/-, -/-/-, -/-/-, -/-/-, -/-/-, -/-/- and -/-/- and was continually told I was not authorized to speak about her account even though I personally took acceptable documentation into a - branch and it was visually inspected by the branch manager. I was finally told on -/-/- that they considered me eligible to speak about her account, but I 've received a contractual charge-off statement on the account because it took them over two months to deem me eligible. Her account should have been written off in - when - was notified of my mother 's death, and the account should not have had the additional ( and potentially illegal ) late fees and interest assessed that they piled onto her balance.