Citibank Credit Card Complaint

Citibank Credit card department,

Illinois

On or about -/-/2017, I signed up for autopay on my Citi double cash card. The payment did not go through, and I received a late payment charge, which was automatically credited back to my account without my requesting. I subsequently re-enrolled in autopay on or about -/-/2017 since the previous registration apparently did not work. When I called on -/-/2017 and spoke to an employee who would only identify herself as " -, '' she told me that there were no finance charges applied to my account. However, my statement showed a charge of $22.00 on -/-/2017, and when I pointed this out, " - '' acknowledged her earlier false statement without explanation. " - '' refused to reverse the finance charges.