Morgan Stanley consumers have reported over 236 official complaints. Out of the 236 consumer complaints against Morgan Stanley, 24% were disputed by the consumer (i.e. the consumer was not happy with how Morgan Stanley responded to their complaint) and 96% were processed in a timely manner. 4% of consumer complaints against Morgan Stanley resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 8% resulted in non-monetary compensation.
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Stop CallsMorgan Stanley Mortgage loan modification,collection,foreclosure February 8, 2017 - On -/-/- I sent a subpoena to Morgan Stanley to get all records about a house that I purchased on -/-/-. I received nothing yet.... |
Morgan Stanley Bank account or service account opening, closing, or management December 1, 2016 - I inherited an IRA and other accounts from my deceased parents in - of -. - - nor Morgan Stanley ever discussed the management fees with me. In - of the same year I realized I was being charged 2 %, it appears as if my mother was being charged 1 % but when the accounts moved to me the rate was increased to 2 %. At this point I had received offers from other investment firms and called - and he setup a face to face meeting on -/-/-. In the meeting he said he was dropping my fee to 1 % so I agreed to stay with Morgan Stanley. Fast forward to about 3-4 weeks ago. In r... |
Morgan Stanley Bank account or service deposits and withdrawals July 28, 2016 - I over the period of about 10 years basically wiped out my Rollover IRA. This was done via email through Letters of Authorization. I was never informed by the brokers at - - - and then Morgan Stanley that these early withdrawals would be subject to early withdrawal penalties. In addition, this year when I got very ill and my wife took over via a POA she discovered that the Broker never contacted her about these withdrawals even though it is a joint Financial Management Account.... |
Morgan Stanley Bank account or service account opening, closing, or management May 3, 2016 - On - -, - I transferred - shares of - ( - ) out of my Morgan Stanley account into my - brokerage account. All the shares were deposited, however the cost basis was never updated via -. I have called and contacted both - and Morgan Stanley since then multiple times, but I still do not have the cost basis. Currently I have a ticket open with Morgan Stanley ( # -, opened on - -, - ) but no one has followed up or resolved my issue. I ca n't sell these shares without proper cost basis as it will have tax implications. Please help resolve this issue! ... |
Morgan Stanley Mortgage settlement process and costs April 21, 2016 - I had a loan with Saxon Mortgage Services , Inc. Loan # -, I tried to do a cash out refinance to obtain about $31000.00 for improvements on that property ( - - - , - , MD - ), and Saxon approved Loan # - ; however, when I went to the title Company ( - - ) to sign the papers, I discovered that the interest rate and the monthly payments were much higher then what was promised. At the advise of Saxon 's agent - - I signed the documents anyway that I had three days to decide if I wanted to keep the loan. Two days later I called Saxon and informed them that I wish... |
Morgan Stanley Bank account or service account opening, closing, or management February 17, 2016 - We are seeking your assistance as an advocate for the elderly and vulnerable who are the victims of Morgan Stanley that is fleecing our lifesaving. The below provides the details of this situation in chronological order. - -, - My husband and father requested by letter ( confirmed signed receipt on file ) that my mother and I be added to the- - - account. ACTION : - - - - confirmed receipt of this request to add the 2 requested ( my mother and I ) names to - - account. Account application Client Agreement and Substitute Form - Request for Taxpayer Iden... |
Morgan Stanley Bank account or service account opening, closing, or management January 27, 2016 - Morgan Stanley mis-reported our - - contributions to the -, incorrectly completing - forms - ; causing the - to review our tax return and assess a liability not actually owed to them. We discussed this with -, and they said they just needed the amended - 's accurately reporting the deposits and applicable tax years from Morgan Stanley, then would retract the liability and close the file. Morgan Stanley has consistently refused for months and months now to revise the forms. Eventually - withheld funds from our - tax refund to satisfy the improperly assessed liabili... |
Morgan Stanley Bank account or service problems caused by my funds being low December 23, 2015 - My wife and I have - IRAs with Morgan Stanley. Since our balances were below a certain amount ( - have a little less that $2900.00, but over $2500.00 ) they have been selling off shares every year to pay a " past due acct fee '' totaling $50.00 to $150.00 per year ( the statements and wording is hard to understand ) Last year was the first time I realized what they were doing. So of course the accounts have never gained much in value, as the fees wo n't allow it. My wife 's account ends is - So the company that should be helping me accumulate wealth is doing just the opposit... |
Morgan Stanley Mortgage settlement process and costs November 6, 2015 - My financial advisor referred me to their - - department when I told them thay I was going to buy a house. I was approved for a loan and I started looking for houses in my price range. When I found the house that I wanted I locked in my rate and started the application process. Throughout the process they exhibited poor communication and started asking for documents a couple of days before closing. Two days before closing they contacted me to finalize numbers, including my monthly payment which was quoted to be $1500.00. When I got to the closing table I discovered that monthly payment... |
Morgan Stanley Mortgage application, originator, mortgage broker November 5, 2015 - Saxon sold our borrowers loan to - and I have been trying to get a release, - got back to me and said yes. The release dept discovered that yes they did receive this file from Saxon when they closed but Saxon had already liquidated and charged off the account so all - did was upload the file and did nothing on it as they realized Saxon sent them an already closed out file. They said they have several like this. With Saxon no longer in business, - did give me - number that is still in use where they just handle archived files. I called that number and it is nothing more than a me... |
Morgan Stanley Mortgage loan servicing, payments, escrow account October 4, 2015 - Saxon Mortgage is inaccurately reporting the mortgage that I had financed with them. 1 ) The account is still reporting open on my credit. The account was sold to - in -/-/2009. This account should be reporting closed. ( The Date of First Delinquency has exceeded 7 years therefore it should be deleted from my credit file ) 2 ) The Date of First Delinquency is reporting inaccurately. Saxon is reporting - - as the Date of First Delinquency. Based on the payment history they are reporting, the date that led to my account being placed in collections was - -. 3 ) I have duplicate m... |
Morgan Stanley Mortgage credit decision / underwriting July 14, 2015 - In -/-/- I paid a Morgan Stanley mortgage. For some reason they did not update my CBR on time. They submitted a letter to me in -/-/- stating they made a mistake and it was corrected. However I am applying for a mortgage and a deragatory has appeared on my CBR and - - is deeming it an issue.Morgan Stanley claims they are trying but the mortgage department is no longer in tact and they do not know who can update my CBR. They have acknowledged the letter and their responsibility yet the issue is not resolved. ... |
Morgan Stanley Mortgage application, originator, mortgage broker April 24, 2015 - This complaint is in reference to a Modification filled with Saxon - - - -, - -, T- -. My Loan number is -. I have tried to get a Mortification for my home for 6 years. I am filing this complaint against my - Modification Company, Saxon. They held my mortgage for 3 years. Then once the approved my modification they sold my loan and the process begins again. I became in financial trouble due to - with friends. They - left within a year and left me with all the financial debt. A $60000.00 investment divided by - was $20000.00 each til they left and now I w... |
Morgan Stanley Mortgage credit decision / underwriting March 23, 2015 - To whom it may concern, To those that follow the markets you might know that - interest rates will rise over the next few years. But if you 're not aware of financial trends, a 1 year adjustable mortgage might sound tempting but it is utterly foolish since such a mortgage will only get more expensive over the next few years. Hence my surprise when - sent me offer to swap my 30 year fixed rate mortgage for a 1 year adjustable mortgage based on the -. Are we going to get into the same mess that brought ruin to both - - and - - - years ago? Why is - offering products th... |