Bank of America Credit Card Complaint

Bank of America Credit card department,

New York

Ok, I have been going around and around with Bank of America and my most recent conversation with some executive named - - has put me over the top, upset. First of all, I had sent a complaint letter to Bank of America about benefits I had cut off, when they suddenly closed my account a year ago for no apparent reason. After this closure, I had built up a balance in a benefits account that they said they " Could Not '' return to me, as per policy. I complained and in - 2016, I received a phone call from an account representative who said they would rectify my problem. Weeks went by, then in -, I finanally called back and was told they were working on my account and would be crediting me back a $37.00 late fee plus they were working on the $15.00 and change benefits I wanted credit to my account. I asked then, what should I pay for my bill that was due and was told $100.00. I paid that and then I got a late notation on my credit report stating I was late, because I paid $35.00 or so, less than what


phone first with an executive, then a rep, I do not have this and I told her this. I went on to say, there were multiple records of complaints I made, to - -, the CFPB and others, that she just needed to read over. She said she would not. Multiple times in our conversation, - - contradicted herself one minute stating she looked into my issue, then stated without records, she had nothing to look at, and I said it was because these were phone calls. I want this late removed from my file, as BANK OF AMERICA told me what to pay, I paid it and to this moment, I was never credited the $15.00 or the other fees I was told would be credited, because these occured during my multiple complaints, in which I was attempting to adjust my balance correctly on my account. In addition, Bank of America and - -, stated to me and I quote " It is not our fault this occured and this is our position. Unless you produce proof, we stand by this and will do nothing more ''. How can I produce proof of a phone call??? I told her this and I told her this WAS her and Bank of America 's fault, not mine. I did what I was instructed to do!