Citibank Credit Card Complaint

Other

Citibank Credit card department,

Texas

I was locked out of my CitiBank online account. I reset the password twice. Eventually got 100 % locked out to where Citibank said that they would send a new card. New card was never received and when called to finally close out the account I have not received final confirmation that the account it closed.

Citibank customer in Texas
Feb 22, 2017

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

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Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201610/201612/20162/20174/201701020304050Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankOther0.1%55.5%20.7%18.2%1.7%3.3%0.4%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther0.8%66.1%13.1%13.5%1.9%3.8%0.7%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
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