Review and analysis of over 112 Conventional Fixed Mortgage complaints against LoanDepot
LoanDepot consumers have reported over 112 official complaints related to Conventional fixed mortgage. Out of the 112 consumer complaints against LoanDepot, 18% were disputed by the consumer (i.e. the consumer was not happy with how LoanDepot responded to their complaint) and 99% were processed in a timely manner. 3% of consumer complaints against LoanDepot resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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LoanDepot Mortgage application, originator, mortgage broker April 6, 2017 - I was trying to refinance my mortgage and I was convinced by the agent from Loan depot that my loan would be approved and he promised my every thing would be Ok. after checking my credit and debt to income ratio, he said that it was a done deal. I again asked since I was concerned that what would happened if the appraisal did not come as he confirmed thru - and he said that they have a lot of other programs that I can qualify. he also said that I can pay for an appraisal and if it comes low that my payment for the appraisal would be refunded. Everything was a lie. when the appraisal came ... |
LoanDepot Mortgage application, originator, mortgage broker March 24, 2017 - I started a refi with Loan Depot. I was given my final closing documents showing my portion to close was approximately $400.00. I then get a phone call 2 days prior to closing f stating hat the loan officer had made a mistake with the numbers and I would need over $6000.00 to close. I asked the new individual that i was working with if he was certain that if I came up with the new amount if the loan would close. He advised me it would. I took a withdrawal on my - for the monies needed. I received my final closing documents again. Less than 24 hours before the closing I was told that the... |
LoanDepot Mortgage loan servicing, payments, escrow account March 20, 2017 - I recently purchased a residence and was making half-payments every other week. My mortgage was transferred to LoanDepot at which point I was never informed of their practice to not accept biweekly payments. After two months ( - ) I began to receive letters in the mail advising I was severely delinquent, while I received only one check returned in the amount of a biweekly payment. After speaking with a representative to make corrections, I was informed by this representative on - - that my account was current and up to date and " I was fine from here ''. There were also deductions fro... |
LoanDepot Mortgage credit decision / underwriting March 11, 2017 - loan with LoanDepotDBAIMortgage this company rip me off - basis points. charged $7100.00. on a $200000.00 loan amount. They make you sign disclosures when you meet with loan officer - - - - - - ) who explains to you so fast turning the pages so that you have no time to read every detail. He explained you will not pay anything out of pocket for closing costs, that the builder 's credit would be to pay all closing costs. At closing I ended up paying over $5000.00 out of pocket as they came up with new figures and they gave me no opportunity to reject. How can you beli... |
LoanDepot Mortgage loan servicing, payments, escrow account March 10, 2017 - My city sent me a legal notice stating my taxes were delinquent and there would be a tax sale. When I contacted the city they stated my taxes had not been paid all year. I contacted the mortgage company and they started there research -/-/-. I called back two weeks later they stated a resolution date of -/-/-. I called -/-/- they said to call back -/-/-. Today is -/-/- I called the city and they said they have still not received any payments and no one has been in contact with them.... |
LoanDepot Mortgage application, originator, mortgage broker March 7, 2017 - Hi I was contacted by a loan officer at Loan Depot named - and he's a -. He tried very hard to get me into a 10 ARM even though I said that was not what I wanted. When I pressed him that I wanted a 30-year fixed he said "great news, I can put you in a 30 year fixed that's "only" $- more than the payment you have on your loan with 27 years left. And I wasn't taking money out! The closing cost was - but great news he'll knock - off and roll it into the loan! So he wanted me to pay $-/month higher and do so for 3 extra years. He called me again today. That's how I got his... |
LoanDepot Mortgage application, originator, mortgage broker March 3, 2017 - My wife and I applied for a refinance on our mortgage loan with LoanDepot.com.LLC in - -, CA -. After months of waiting for an approval they came back and denied the loan. We were to receive a written response mailed within 3 weeks and still after 2 months we have not received the written letter. This company seem to be NOT very reliable or trustworthy. After giving them all of our sensitive information they come back with a denial and will not send any reason why. I sent them a neg. survey and they do not respond. Both my wife and I have a credit score of over - but the loan was n... |
LoanDepot Mortgage settlement process and costs February 17, 2017 - After much time spent with this company on the phone and e mails, trying to force me to borrow more than I wanted too, we finally came to an agreement on a mortgage. At this time a closing was scheduled and kept on -/-/2017. 10 days after closing they called me and said they never received the mortgage papers and did not know where they were or what happened to them. At this time I did what I could to protect myself and stopped payment on the check I had gave to the person they hired to do the closing. Since this time they have continued to call me numerous times per day trying to force ... |
LoanDepot Mortgage loan servicing, payments, escrow account February 16, 2017 - Hello. I had a mortgage with Loan Depot for over 2.5 years. I have refinanced and the loan was paid off by my current lender. However, my bank sent one more mortgage payment, after the loan was paid off and Loan Depot received the money. Here is the transmission information : -, and the confirmation number is -. However, Loan Depot is telling me they do not have the money and they are not refunding - which my bank paid on -/-/17. I have not been able to get anyone at Loan Depot to check into this and get me my money back. I have a ton of correspondence and I called, at no avail.... |
LoanDepot Mortgage loan servicing, payments, escrow account February 1, 2017 - ON - -2017 I SENT iMORTGAGE ( LOANDEPOT ) ( - - - -, - -, CA. - ) - 'S PAYMENT WITH ADDITIONAL MONIES INCLUDED IN THE PAYMENT CHECK, IN THE AMOUNT OF $12000.00, TO BE APPLIED TO PRINCIPAL ONLY. THIS OPTION WAS OFFERED TO ME ON THE PAYMENT COUPON, WHICH I FILLED IN. THIS WOULD HAVE BROUGHT MY LOAN PRINCIPAL TO - ( $0.00 ) THE CHECK CLEARED MY BANK ON - -, 2017. ON - -, I RECEIVE A PAYMENT STATEMENT FOR -, WITH A PRINCIPAL BALANCE OF $12000.00. THE $12000.00 I SENT THEM HAS BEEN DESIGNATED AS PARTIAL/UNAPPLIED PAYMENT. AND THEY CONTINUE TO... |
LoanDepot Mortgage application, originator, mortgage broker January 13, 2017 - I saw an ad and inquired about lowering my mortgage loan interest. I clicked to a website and entered my phone number. I received a call back immediately from a " banker '' representing Loan Depot. During the informational phone call, the employee looked up the neighborhood and stated the values were lower than I was stating my home value should be. He checked a few other sites and found a variety of values. He talked me in to going ahead with the appraisal. I would not give approval until I spoke with my husband. I did call back and asked specifically what would happen if the values came in t... |
LoanDepot Mortgage application, originator, mortgage broker January 9, 2017 - I 'm writing this complaint because I believe a " bait and switch '' scheme to lure me to their company was conducted. Prior to closing this loan, I brought my concerns to the attention to their leadership.I 'm seeking your assistance to help me determine if I have been victimized by a " bait and switch '' scheme conducted by Loan Depot ( LD ) with the goal of luring me towards them in my pursuits to refinance my rental property. My goal was to pay down my principle to forgo paying escrow and private mortgage insurance ( PMI ). - - 2016 : 1st contact with Loan Depot, Loan officer - -... |
LoanDepot Mortgage application, originator, mortgage broker December 7, 2016 - My husband and I applied for a mortgage refi loan through Loan Depot and subsequently was approved. We decided to move forward with the process being told it would take - - - days. A - - - was executed by both parties on -/-/2016 and subsequent appraisal on -/-/2016. It was disclosed that our rate would be in effect for - days. We were contacted on -/-/2016 by a Loan Depot representative ( - ) stating that if the loan did not close within the 45 days, our original rate offer would be extended. On -/-/2016 we received another communication ( email ) from - statin... |
LoanDepot Mortgage credit decision / underwriting November 30, 2016 - I wanted to refinance to remove mortgage insurance from my FHA loan. I contacted a number of companies and decided to use loandepot. I locked in a low rate, but after - was elected rates went up, and loandepot sent out an appraiser who claimed my California house on - - - had lost - sq ft and depreciated $ - in the last 8 years. Despite the fact that all the other houses around the - have increased in value. This is clear fraud!... |
LoanDepot Mortgage application, originator, mortgage broker November 29, 2016 - I contacted LoanDepot in - of this year to refinance a rental property that I own in Florida and began working with - -. A couple of weeks into the process, - - left and my loan was transferred to - - - this is where the problem began. - - quoted me a 15-year loan at 2.875 % for $100000.00 ( rolling in the closing costs and buying of points ) after I bought points from 3.25 %. The cost would be around $1500.00. - and LoanDepot did not execute my loan in a timely manner - despite my constant emails asking for the status and info they needed. Eventually, in -... |
LoanDepot Mortgage loan servicing, payments, escrow account November 29, 2016 - I recently refinanced to a loan with Loan Depot, - - - - Tx. -. Loan Depot never sent me my statement the first month I was with them. I called in on -/-/2016 to get a statement. Loan Depot sent me a statement and I made my payment over the phone. I called back -/-/- and -/-/- to make sure payment was received because I did n't see it come out of my account. Both times, I was reassured that my payment went through and posted. My payment did not post due to a wrong account number and I was charged a fee for this. I called in multiple times to confirm that payment went... |
LoanDepot Mortgage application, originator, mortgage broker November 26, 2016 - I started working with a company called LOAN DEPOT. I sent a ton of documents. This went on for several weeks. Tax forms faxed to the second person handling our refinance. I was told it was go and everything looked good. We have excellent credit. I explained everything that was on our credit report. He told me that he would be needing an appraisal at some point. I told him let me know because I use a medical debit card and would need to put the money in. I was in an accident had to go to the ER and and when I went to pay my card was declined. I checked my account and they took out - without... |
LoanDepot Mortgage application, originator, mortgage broker November 24, 2016 - I was applying for a refinance loan from Loan Depot. I submitted all of the loan paperwork requested of me by -/-/16. I was told everything was fine and that we would be good to get the loan approved and funded. This was a zero closing cost loan. On -/-/16, I receive a call from loan depot asking me to retrieve additional loan paperwork documentation for additional income verification and income ratio documentation. This would normally not be an issue however I was told that if the loan did not process by -/-/16 that I would be subject to an $1100.00 " rate lock extension '... |
LoanDepot Mortgage settlement process and costs October 30, 2016 - I recently sold my home at - -, Washington MI - & paid off my LoadDepot mortgage. I refinanced my home with LoanDepot in -/-/-. I contacted LoanDepot in the summer of -/-/- when I received notice from HUD that during my refinance, their title company FNTitle, missed a lien on my property for $37000.00 filed in -/-/- when I went through a modification. HUD demanded payment in full. - advised this lien was forgiven when I contacted then for a payoff to refinance. - advised since I had made my payments on time for a minimum of - years, HUD had forgiven the port... |
LoanDepot Mortgage application, originator, mortgage broker October 4, 2016 - We refinanced our home with LoanDepot to make home improvements. After we signed closing documents and the 3 day rescission period expired, they claimed that the boilerplate Compliance Agreement we signed required us to make repairs to the lower deck on our home as a condition for obtaining the funds. We requested that they provide the closing document that imposed the condition and they have failed to do so because we are quite certain that no such document exists. However, LoanDepot is steadfastly refusing to dispense funds claiming that we agreed to conduct the deck repairs as a condition t... |
LoanDepot Mortgage application, originator, mortgage broker August 18, 2016 - This complaint is due to multiple inquiries made on my credit report from Loan Depot thru - . The complaint is against -, as the credit servicer for Loan Depot and also the prospective lender Loan Depot. In - 2016 I responded to a Refinance solicitation I received from Loan Depot and had granted only one approval to run one inquiry on my credit. Loan Depot made six Inquiries within a span of a few days because they were trying to gather additional information on income and value of my present home to determine loan eligibility. Un-be known to me at the time, Loan Depot took upon thems... |
LoanDepot Mortgage application, originator, mortgage broker August 16, 2016 - we were buying a new home for the first time .. moved to AZ .. put required $ - down on - home . Loan officer acted like it was a great deal with our great credit. He did n't let us know, until it was too late to do anything about it, that his rate was 4.125 %. i contacted my - who works at - - Bank and he said that was unheard of and not legal. The rates are much lower than that! He said to negotiate with them. They would just say, you 're locked in, and you can always re-finance! We told them we could n't afford that rate. They did n't care. We had to deal with at least a doze... |
LoanDepot Mortgage settlement process and costs August 15, 2016 - I closed on my mortgage loan on -/-/2016. My rescission period ended on -/-/2016. My funds were n't disbursed until -/-/2016. LoanDepot would not return any of my calls during that period. My escrow account changed and it took them that long to figure it out. They made me get updated payoffs before the closing and did n't use the updated payoffs at closing. Now on -/-/2016 I am getting phone calls from my accounts. They are all charging late fees and interest. I am very dissatisfied with the service I received and feel that LoanDepot should cover ALL the late interest... |
LoanDepot Mortgage application, originator, mortgage broker August 5, 2016 - I applied to refinance my mortgage with " Loan Depot '' who told me they would match any interest rate being offered by anyone else. They did n't do it. I went to another lender. I already paid for an appraisal with Loan Depot, the new lender needed an appraisal done and I was told I would need a transfer letter from Loan Depot to use the appraisal that we had just done, I asked them for the transfer letter but they refused to submit it. I had to pay for another appraisal. I 'm told they are required by law to transfer the appraisal yet they flat out refused to do it and would never refund me ... |
LoanDepot Mortgage loan servicing, payments, escrow account July 25, 2016 - I closed on my house on - -, 2016 using Loan Depot LLC as my mortgage provider. Near the -/-/-, I submitted my first payment of $2100.00 via check to Loan Depot. After I sent the check, and a few days after, I received notification my payment had been purchased by -. My check was cashed as a debit transaction on -/-/2016, and when I called to see why that was the case, nobody on their end had me in the system, nor did they have my address in the system. Despite numerous calls and emails, I have not gotten a response, and my call this morning was actually hung up on mid co... |
LoanDepot Mortgage application, originator, mortgage broker June 21, 2016 - Applied for a harp refinance with loan depot. Was advised I could not refinance under harp because of a charge off for - on another loan having nothing to do with the residence. After finding out there was no charge off I submitted paperwork to demonstrate that this was not true by means of a recent statement which i forwarded to them indicating I owed -. I was told that anything over - in deliquency does not qualify for - approval. This is under - but I am now being told that they have special overlays for me and will not approve loan. I am - individual and believe this is d... |
LoanDepot Mortgage loan servicing, payments, escrow account June 2, 2016 - I have been dealing with my mortgage company, - - since they bought my mortgage in -/-/-. They are supposed to take care of my property taxes. My property taxes are $ -/year after residential exemption. However, they keep charging me $2700.00 per year. I have contacted them via phone and FA- to ask them to reduce property tax withdrawals from my account to their escrow account, however, they simply ignore my request. Right now, I have $1800.00 in my escrow even though I do n't owe any taxes for -/-/-! And, - - ignores my request to return this money to me.... |
LoanDepot Mortgage application, originator, mortgage broker May 24, 2016 - I am a - and have been a top producing agent for more than - years. My buyer used Loan Depot to obtain financing. From the get go, - - ( lender at Loan Depot ) never returned emails. I would get a couple here and there, but I would have to send multiple emails to get a response. After 3 weeks of her having the contract and clsoing date, she sent an email out that we needed an extension on the closing because she just locked the buyers loan in. That is after 3 weeks of being under contract. I was getting no where with - because all of her answers didnt help, so I had to get in to... |
LoanDepot Mortgage loan modification,collection,foreclosure May 3, 2016 - Loan Depot used predatory lending practices when dealing with us. For the last year we have been trying to work something out with our loan. I had been - and we desperately needed to refinance our home for extremely needed home repairs. The loan officer who came to our house steered us into getting a refinance and taking out an extra $5000.00 for the repairs. He told us it was a golden opportunity. He did n't bother to tell us that it would not be paid off even close to my husbands retirement. He pretty much did everything and anything to sell us on this idea. So we did it. We got our hom... |
LoanDepot Mortgage loan servicing, payments, escrow account May 3, 2016 - My monthly, 30 year fixed mortgage payment has gone up from $860.00 to $970.00 due to an increased amount going to escrow. A small part of that change has to do with an increase in insurance cost ( which is fine ) but the majority has to do with an increase in taxes. While taxes increases can happen, the amount of the increase is primarily due to Imortgage ( website : http : //www.imortgage.com/ ) using the valuation that was given to them from the leasing company and not the most recent appraisal value when giving me an estimated payment amount. In short, they used the valuation from when... |
LoanDepot Mortgage application, originator, mortgage broker April 18, 2016 - On - -, 2016, I used a website ( I believe - - ) to inquire about refinancing my mortgage. Naturally, as a result of this query, I received a number of telephone calls from various lenders, - of which was LoanDepot.com. I never authorized, granted permission, or indicated with any of these lenders that I wanted to move forward, mainly because my local credit union offered the best terms and I already had an existing relationship. However, on - -, 2016, I received a full loan packet ( completed mortgage application, addendums, etc. ) for a 10 year mortgage for $ -, from ... |
LoanDepot Mortgage loan servicing, payments, escrow account April 16, 2016 - Mortgage abruptly changed to a new Servicer ( from Imortgage to - Mortgage ). My payments are automatically sent every - via my bank. With the late notice, I did not have time to change the payment to the new servicing company. I called the previous company ( Imortgage ) - to explain and request the payment be transferred to the new Servicer - - -. Problem is Imortgage is no longer taking live calls pertaining to my account. I just get an automated message telling me they are no longer servicing my loan. Then the call disconnects. What can I do? I recently received a statement ... |
LoanDepot Mortgage loan servicing, payments, escrow account April 12, 2016 - Imortgage failed to pay my property taxes in - on my new home construction, leaving me with possible late penalties and other charges. On top of that, for my tax refund, I am unable to claim property tax deductions in -. They have transferred my Mortgage to - mortgage as of - -, -. Since Imortgage claims to no longer own my loan, they are deferring any and all responsibility. I have paid $550.00 a month out of my escrow account for property tax & insurance since I closed on this home on - -, - ..., where is my money going? Is this even legal? Property tax payments ... |
LoanDepot Mortgage application, originator, mortgage broker April 6, 2016 - -/-/2016, I answered an Internet email advertisement about getting a Mortgage on line. I was also talking to a local company about a Mortgage and should have stayed with them. When - of the Representatives from The Loan Depot contacted me ( an Internet Mortgage Company ), I decided to give them a try because of their excellent promises of " getting it done in 30 days ''. I had been warned about on line Mortgage Companies, but these people are good ... .and they talked me into going with them. The process dragged on and on and on ... ... and I really do n't think that Loan Depot steals mon... |
LoanDepot Mortgage loan servicing, payments, escrow account April 6, 2016 - My mortgage company " loanDepot '', which collects monthly escrow for my property tax payment was supposed to make the property tax payment on - -, 2016 to - - Treasurer. They did not make the payment. I had called them twice and was told that they will make the payment prior to them transferring the servicing of my mortgage to another company on - -, 2016. Instead " loanDepot '' transferred my escrow balance to the new company ( - - ) on - -, 2016. I called the new company and they said they will put a note to pay this property tax bill which becomes delinquent a... |
LoanDepot Mortgage loan servicing, payments, escrow account March 21, 2016 - I re-financed with loanDepot two months ago. I have always made partial payments with my previous lender ( 2 per month from my banks bill pay service ). loanDeport advised that they do not take partial payments AFTER suckering me into signing closing papers. I informed loanDepot that if they had disclosed their terms in the closing documents I would have stayed with my previous lender or gone with another lender as I had other offers. loanDeport replied that if I continued to send partial payments - things could happen " ( 1 ) returned to you, ( 2 ) applied to your loan, ( 3 ) accepted but ... |
LoanDepot Mortgage application, originator, mortgage broker March 15, 2016 - I have been doing research into a mortgage refinance and spoke with an agent, - - at loanDepot, about rates for the loan. After sending an estimate. - - asked for a credit card to keep on file in the event that I decided to proceed with my refinancing application with loanDepot. He then told me that I should lock in the rate he quoted by paying $10.00 immediately. I told him that I did not authorize that charge and would let him know the next day if I wanted to proceed. The following day I received a notification that the $10.00 fee had been processed, per my authorization. -... |
LoanDepot Mortgage loan servicing, payments, escrow account March 1, 2016 - -/-/2014, I refinanced my mortgage on a rental property. Because of delays in the loan process by the lender, the close was delayed. This was at a time when my previous mortgage servicer was paying taxes. Taxes were escroed in the new mortgage to pay off taxes due in 2014. Taxes were paid by the old mortgage and the new mortgage company and were refunded to new mortgage. I raised the issue to the new mortgage company and they let the 3rd party closing attorneys know what was going on. I was refunded different amounts to reimburse for taxes that were described as " Double Paid ''. A $290.00... |
LoanDepot Mortgage loan servicing, payments, escrow account January 28, 2016 - I just received a new loan through LoanDepot. I 'm having trouble setting up an online account, as I want to pay beyond my minimum but i want to make sure I can set it up as additional principle. The web site wo n't let me register for an online account, and there is no phone number to talk to anyone directly. I emailed, and I got a response they needed more information - I do n't feel very comfortable sending my loan # and last - of a social over email, but they wo n't communicate with me unless I do so. I 'm told 24 hour turn around. 1 week later, I get an apology email for +24 hours ... |
LoanDepot Mortgage application, originator, mortgage broker January 26, 2016 - I inquired about a refinance with Loan Depot, -, CA. -. inquiring about a refinance. however, I really did n't want to pay appraisal fees, or closing costs, so I told them I was n't interested. They ended up sending me about - pages of paperwork, consisting of an Addendum to Loan Application, Loan Estimate, Closing Cost Details, written list of service providers, Borrower 's Certificate and Authorization, an Attorney Preference checklist, Applicant Information stating the Loan Originator and ( me ) as Borrower, my credit information, South Carolina Regulatory Agency Disclosure, Itemiz... |
LoanDepot Mortgage loan servicing, payments, escrow account December 8, 2015 - I am currently experiencing payment problems with LoanDepot. This company is servicing my mortgage. I have been using my BillPay service at the credit union to pay the loan since - 2015. Everything was fine until - 2015. Starting with the - payment LoanDepot has been rejecting the payments and sending me notifications in the - Mail that my loan is on the brink of foreclosure. My BillPay service does n't understand what is going on either. They are not getting any information from LoanDepot. ... |
LoanDepot Mortgage loan servicing, payments, escrow account December 8, 2015 - I have been a customer of LoanDepot for a year and havebeen making timely payments on the same date everymonth through my online banking. Although submittingpayments on time in the past three months and the moneygone out of my account, I was told by LoanDepot that mypayments were not being received. No troubleshooting orassistance was offered as to root cause of the issue and Iwas afraid of fraud, otherwise I could not explain why themoney was gone out of my account but not received. LoanDepot advised me to call my bank and the bank saidLoanDepot is not cashing the payments. I called LoanDepo... |
LoanDepot Mortgage application, originator, mortgage broker December 8, 2015 - My wife and I applied for a refinance of our current mortgage with Loan Depot in early -. - - was my contact in the beginning and I answered ALL of his questions. After - hard credit inquiries in 33 days, including - in one day, I was told they could not refinance because I had over - acres and had acquired an equity loan several years ago which I paid in full. They NEVER asked me the acreage or if I had ever had an equity loan.If they had ask these questions initially the loan process would have never started and there would not have been - hard inquiries on my credit rep... |
LoanDepot Mortgage loan servicing, payments, escrow account November 28, 2015 - Loan Servicer has changed address to send payments to without informing me causing payment processing problems, for which servicer is attempting to blame me. Loan servicer has improperly reported me to credit bureaus as late or delinquent when this is not the case. I am presently current in my payments per loan agreement, but Servicer continues to harrass me. ... |
LoanDepot Mortgage application, originator, mortgage broker November 13, 2015 - I was contacted by - - ( -- ) on - - 2015 to discuss a loan refinance on mycurrent 7 % mortgage. I told the mortgage banker that I have n't been able to refinance becauseof self employment and little to no - income. After talking with her for 3+ hours, she said that wewould be able to work together and even told me they could refinance - our rental properties. On - - 2015 Loan Depot removed 2 x $390.00 from our bank account for - appraisals. The appraisal for the primary property was completed on - -. We were contacted on the - telling us we woul... |
LoanDepot Mortgage loan servicing, payments, escrow account October 19, 2015 - I received an offer from LoanDepot ( my mortgagor ) that I could save interest on my loan if I signed up for their budget billing program where they take my -/- my payment twice a month and then twice a year they take an extra payment. This was very misleading because they do n't apply the payment until the - payment is made. They are taking my money and using it for - the month without any benefit to the consumer. I can make a thirteenth payment at will. I am a - and understand what is going on. To the typical borrower that if very misleading and unfair. ... |
LoanDepot Mortgage settlement process and costs August 26, 2015 - We currently have a 15 yr FHA loan with Loandepot. We started a refi to a 15 yr conventional loan to remove the MPI. We finally signed loan docs on - -, 2015 and was supposed to fund by - -. We were told not to make our - payment. To date, it has still not funded. I instructed them not to do an appraisal unless the loan was fully approved. An appraisal was done in which we paid $390.00. I finally made my mortgage payment as not to be in a 30 day late status with the credit agency. I have spoke to our loan officer as well as his manager and still can not get an answer. They hav... |
LoanDepot Mortgage application, originator, mortgage broker August 14, 2015 - Loan Depot lured me with very good rates, locked me in '' on good refi rates for my home and my rental property and then requested supplemental information repeatedly all under the guise of - and - requirements. I turned all their info requests around within 2 business days. Their last info request questioned my ownership '' of a rental apartment I had rented from -/-/- to -/-/- and my ownership '' of the building that houses my former employer, -! These kinds of questions had gone on for about 3 months and then, when they finally approved both refis, they indicated that ... |
LoanDepot Mortgage application, originator, mortgage broker August 5, 2015 - I received a letter from Loan Depot offering a mortgage refinance. I called the company and spoke with - - who took my information and ran a credit report. He told me that I qualified for the mortgage and sent an email with rate and payment details. When I asked for a copy of the Good Faith Estimate and other Truth in Lending documents, - - said that Load Depot did not provide them unless I agreed to lock the rate, which would involve paying for an appraisal ( $390.00 ). As I understand the law, the lender is required to provide TILA documents within three days of the application... |
LoanDepot Mortgage loan servicing, payments, escrow account July 21, 2015 - My husband and I recently refinanced with LoanDepot. I went to set up an account tonight for our mortgage online at their servicing website https : //loandepot.loanadministration.com/ and am not at all confident in their security practices. For example, they do not allow special characters in passwords, which is a standard security practice. Were this for any other financial product, I 'd vote with my feet '' and take my business elsewhere, but I feel stuck with their inadequate web security practices, since they own my loan. ... |
LoanDepot Mortgage application, originator, mortgage broker July 9, 2015 - I applied for a loan with Loan Depot -. The process was a nightmare but I have a specific complaint about the loan. Loan Depot sells the loan to a 3rd party. They approved and funded '' the loan on - -. That is when I started paying interest on the new loan. However they did not pay of the old loans until - -. I was charged duplicate interest for the loans during that period of time. I should not have to pay interest on a new loan until they actually fund the loan and pay off the old loans. ... |
LoanDepot Mortgage loan servicing, payments, escrow account July 2, 2015 - During a kitchen remodel of my home which I purchased in 2000 a slow leak was discovered. The insurance adjuster came and saw the damage and submitted a check for -. The mortgage company said they would apply that to my monthly payment and I was to use my regular monthly payment for materials and to pay the contractor. They did not uphold their end and my mortgage was delinquent. Later m they tried placing me in a loan modification program. It was back and forth with a document missing or lost in a fax stack, so the process had to start again. This continued for - more times, until my ho... |
LoanDepot Mortgage application, originator, mortgage broker June 30, 2015 - My husband and I are in the process of buying a home. I was working with - - ( NMLS # - ) on submitting a loan application. We received a call from a friend, ( - '' for the purposes of this story ... - is another broker ) we worked with on getting our pre-approvals when we were making offers. He told us that - had called him pretending to be my husband. - '' did n't recognize the voice and said he would have to call back and got a phone #. The phone number was a - phone number ( we are in - ) and the voice mail said - ''. - '' decided not to leave a message... |
LoanDepot Mortgage credit decision / underwriting June 25, 2015 - My husband and I applied for a refinance loan from Loan Depot about - -, 2014. We filled out the required information with - of their agents, do not remember his name, maybe -. Subsequent to providing all relevant information we were informed we qualified for a refinance through the VA since my husband is a veteran. Our current mortgage interest rate is 9 % and the VA interest rate was much lower. We were at the point where an inspection was scheduled. We were asked to provide the cost of the inspection, which we did. At this time we were suddenly advised by the agent our VA loan w... |
LoanDepot Mortgage settlement process and costs June 12, 2015 - The closing for my home at was supposed to occur -. The paperwork was submitted to the lender - - or so, but we learned yesterday that the lender - iMortgage of -, FL - did not send the buyer 's package to underwriting. This has indefinitely delayed the sale of our home. We have had to cancel utilities, movers, caregivers, and has cost us - of dollars in fees as a result. When we asked - - - the man responsible for this mistake - to rectify it by rushing the package, he said, These things take time. We are just understaffed. I do n't see what the problem is. '' We not... |
LoanDepot Mortgage loan servicing, payments, escrow account April 22, 2015 - My loan servicing was sold to Loan Depot. I have an impound account for my taxes and insurance. There is a balance in that account of $4300.00. I received a supplemental tax bill and followed the instructions on the back of my mortgage statement from Loan Depot and faxed it to the Tax Bill fax number. They did not pay the bill. I received a late notice and faxed the bill a - time. They still did n't pay it. I called today and was told they do n't pay supplemental tax bills and that I would need to fax the bill to yet another person and that they would mail me the money so I can pay the bi... |