LoanDepot Mortgage Complaint

Conventional fixed mortgage Settlement process and costs

LoanDepot Mortgage department,

Conventional fixed mortgage Settlement process and costs Tennessee

I recently sold my home at - -, Washington MI - & paid off my LoadDepot mortgage. I refinanced my home with LoanDepot in -/-/-. I contacted LoanDepot in the summer of -/-/- when I received notice from HUD that during my refinance, their title company FNTitle, missed a lien on my property for $37000.00 filed in -/-/- when I went through a modification. HUD demanded payment in full. - advised this lien was forgiven when I contacted then for a payoff to refinance. - advised since I had made my payments on time for a minimum of - years, HUD had forgiven the portion set aside. The HUD representative I dealt with, advised - had been telling everyone the same thing. - did not disclose the lien on LoanDepot 's closing statement. Both these actions made me believe I did not owe this money. I sold my home in -/-/-, and was also surprised that - company missed - $15000.00 lien filed in -/-/- by my


closing statement, I would not have completed any refinance on my home with LoanDepot or any other company. Needless to say, I would not have QUALIFIED for any refinance had these debts beed discovered and/or disclosed. I paid LoanDepot, $7300.00 to refinance my home for which I did not qualify. This amount included $860.00 for a title search to their title company for which I was not named as an insured! I also paid an attorney $970.00 to try and fight the HUD debt which also failed. At this time, I am requesting a full refund of my closing costs as LoanDepot did not disclose these liens and did not disclose or process a full title search, I paid for. I believe LoanDepot did this intentionally to collect $7300.00 in funds for refinancing. A title company missing one lien on a property might be a mistake, however unacceptable. When they miss - liens on a property, I believe I have been a victim of fraud. I contacted LoanDepot on -/-/- to request a refund of my closing costs and gave them until -/-/- to reply. To date I have only received an acknowledgment

LoanDepot customer in Tennessee
Oct 30, 2016

* Source: CFPB Complaint Database

LoanDepot response to complaint:
Closed with explanation

Created with Highcharts 4.2.3LoanDepotComplaint HistoryComplaints3/201210/201211/201212/20123/20136/20138/20139/20131/20145/20146/20143/20154/20156/20157/20158/20158/201610/201611/20161/20172/201700.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3LoanDepotSettlement process and costs92.0%4.0%4.0%Closed with explanationClosed with monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageSettlement process and costs0.4%6.3%5.3%1.1%2.8%6.4%76.1%1.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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