LoanDepot Mortgage Complaint

LoanDepot Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Oregon

ON - -2017 I SENT iMORTGAGE ( LOANDEPOT ) ( - - - -, - -, CA. - ) - 'S PAYMENT WITH ADDITIONAL MONIES INCLUDED IN THE PAYMENT CHECK, IN THE AMOUNT OF $12000.00, TO BE APPLIED TO PRINCIPAL ONLY. THIS OPTION WAS OFFERED TO ME ON THE PAYMENT COUPON, WHICH I FILLED IN. THIS WOULD HAVE BROUGHT MY LOAN PRINCIPAL TO - ( $0.00 ) THE CHECK CLEARED MY BANK ON - -, 2017. ON - -, I RECEIVE A PAYMENT STATEMENT FOR -, WITH A PRINCIPAL BALANCE OF $12000.00. THE $12000.00 I SENT THEM HAS BEEN DESIGNATED AS PARTIAL/UNAPPLIED PAYMENT. AND THEY CONTINUE TO CHARGE ME INTEREST EVEN THOUGH THEY HAVE THE FUNDS TO BRING MY BALANCE TO -. I CALLED - - - - AND SPOKE TO - -, DURING THE CONVERSATION I WAS INFORMED THAT THE COMPANY COULD NOT ACCEPT PERSONAL FUNDS FOR PAYOFF ; IT HAD TO BE CERTIFIED CHECK OR BANK WIRE, OR THOSE TYPES OF PAYMENT. HE ALSO SAID I HAVE NOT REQUESTED A


I TOLD - THAT WITH THE $12000.00 ADDITIONAL PRINCIPAL BRINGING MY BALANCE TO -, I E-PECTED THE COMPANY WOULD CONTACT ME WITH INSTRUCTIONS ON HOW TO CLOSE THE ACCOUNT, BUT THE ONLY COMMUNICATION I RECEIVED WAS ANOTHER PAYMENT COUPON FOR -. HE ASSURED ME THAT THEY WOULD REFUND MY $12000.00 HOPEFULLY BY -/-/17 AND HE IS SENDING INSTRUCTIONS ON HOW TO PAYOFF MY LOAN, INCULDING A PAYOFF AMOUNT GOOD UNTIL -/-/17. SO MY QUESTIONS ARE THESE ( A ) HOW CAN THEY CASH MY CHECK AND REFUSE TO TAKE MY ADDITIONAL PRINCIPAL PAYMENT AND ( B ) SINCE THEY HAVE MY FUNDS TO BRING MY BALANCE TO - CAN THEY JUST SAY NO, AND CONTINUE TO CHARGE ME INTEREST?