LoanDepot Mortgage Complaint

LoanDepot Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

My loan servicing was sold to Loan Depot. I have an impound account for my taxes and insurance. There is a balance in that account of $4300.00. I received a supplemental tax bill and followed the instructions on the back of my mortgage statement from Loan Depot and faxed it to the Tax Bill fax number. They did not pay the bill. I received a late notice and faxed the bill a - time. They still did n't pay it. I called today and was told they do n't pay supplemental tax bills and that I would need to fax the bill to yet another person and that they would mail me the money so I can pay the bill. This is costing me $46.00 in late fees when this servicer is holding onto over $4300.00 of MY MONEY that is set aside to pay tax and insurance bills. When I asked the phone rep what happened to the bills that I faxed in, I was told that they shred them. This is a complete rip off to the consumer and had I been notified of this policy when I faxed the bill. I could have received the funds and paid the bill on time. This should be illegal to rip off a consumer in this manner.