LoanDepot Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

LoanDepot Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Texas

I have been doing research into a mortgage refinance and spoke with an agent, - - at loanDepot, about rates for the loan. After sending an estimate. - - asked for a credit card to keep on file in the event that I decided to proceed with my refinancing application with loanDepot. He then told me that I should lock in the rate he quoted by paying $10.00 immediately. I told him that I did not authorize that charge and would let him know the next day if I wanted to proceed. The following day I received a notification that the $10.00 fee had been processed, per my authorization. - - sent me an emails stating in part, " Hopefully by saving an additional $310.00 in price timing, you will forgive me for the sudden $10.00! ". Because I explicitly did not authorize this charge, I would like to warn others of this fraudulent behavior.

LoanDepot customer in Texas
Mar 15, 2016

* Source: CFPB Complaint Database

LoanDepot response to complaint:
Closed with explanation

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