LoanDepot Mortgage Complaint

Conventional fixed mortgage Settlement process and costs

LoanDepot Mortgage department,

Conventional fixed mortgage Settlement process and costs North Dakota

I closed on my mortgage loan on -/-/2016. My rescission period ended on -/-/2016. My funds were n't disbursed until -/-/2016. LoanDepot would not return any of my calls during that period. My escrow account changed and it took them that long to figure it out. They made me get updated payoffs before the closing and did n't use the updated payoffs at closing. Now on -/-/2016 I am getting phone calls from my accounts. They are all charging late fees and interest. I am very dissatisfied with the service I received and feel that LoanDepot should cover ALL the late interest and late fees. The loan closed on -/-/2016 and should have disbursed on -/-/2016. All of our accounts should have been paid off by -/-/2016, even with mail time.

LoanDepot customer in North Dakota
Aug 15, 2016

* Source: CFPB Complaint Database

LoanDepot response to complaint:
Closed with explanation

Created with Highcharts 4.2.3LoanDepotComplaint HistoryComplaints3/201210/201211/201212/20123/20136/20138/20139/20131/20145/20146/20143/20154/20156/20157/20158/20158/201610/201611/20161/20172/201700.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3LoanDepotSettlement process and costs92.0%4.0%4.0%Closed with explanationClosed with monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageSettlement process and costs0.4%6.3%5.3%1.1%2.8%6.4%76.1%1.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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