LoanDepot Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

LoanDepot Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Texas

I received a letter from Loan Depot offering a mortgage refinance. I called the company and spoke with - - who took my information and ran a credit report. He told me that I qualified for the mortgage and sent an email with rate and payment details. When I asked for a copy of the Good Faith Estimate and other Truth in Lending documents, - - said that Load Depot did not provide them unless I agreed to lock the rate, which would involve paying for an appraisal ( $390.00 ). As I understand the law, the lender is required to provide TILA documents within three days of the application. I made the application to Loan Depot on - -. I subsequently made a second request for the disclosures and never received a reply. Contact information for the company is Load Depot, - - - -, - -, CA -, -

LoanDepot customer in Texas
Aug 05, 2015

* Source: CFPB Complaint Database

LoanDepot response to complaint:
Closed with explanation

Consumer disputes how LoanDepot handled their complaint

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