LoanDepot Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

LoanDepot Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Colorado

My mortgage company " loanDepot '', which collects monthly escrow for my property tax payment was supposed to make the property tax payment on - -, 2016 to - - Treasurer. They did not make the payment. I had called them twice and was told that they will make the payment prior to them transferring the servicing of my mortgage to another company on - -, 2016. Instead " loanDepot '' transferred my escrow balance to the new company ( - - ) on - -, 2016. I called the new company and they said they will put a note to pay this property tax bill which becomes delinquent after - -, 2016. I checked the - Treasurer website today ( - - ) and my property tax payment still has not been made. That is 5 days away.

LoanDepot customer in Colorado
Apr 06, 2016

* Source: CFPB Complaint Database

LoanDepot response to complaint:
Closed with explanation

Created with Highcharts 4.2.3LoanDepotComplaint HistoryComplaints11/20121/20137/20138/20139/201310/201311/201312/20132/20144/20145/20149/201410/201411/201412/20141/20153/20154/20155/20156/20157/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20169/201611/201612/20161/20172/20173/201702468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3LoanDepotLoan servicing, payments, escrow account100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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