LoanDepot Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

LoanDepot Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Colorado

My mortgage company " loanDepot '', which collects monthly escrow for my property tax payment was supposed to make the property tax payment on - -, 2016 to - - Treasurer. They did not make the payment. I had called them twice and was told that they will make the payment prior to them transferring the servicing of my mortgage to another company on - -, 2016. Instead " loanDepot '' transferred my escrow balance to the new company ( - - ) on - -, 2016. I called the new company and they said they will put a note to pay this property tax bill which becomes delinquent after - -, 2016. I checked the - Treasurer website today ( - - ) and my property tax payment still has not been made. That is 5 days away.

LoanDepot customer in Colorado
Apr 06, 2016

* Source: CFPB Complaint Database

LoanDepot response to complaint:
Closed with explanation

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