LoanDepot Mortgage Complaint

LoanDepot Mortgage department,

Conventional fixed mortgage Settlement process and costs Florida

The closing for my home at was supposed to occur -. The paperwork was submitted to the lender - - or so, but we learned yesterday that the lender - iMortgage of -, FL - did not send the buyer 's package to underwriting. This has indefinitely delayed the sale of our home. We have had to cancel utilities, movers, caregivers, and has cost us - of dollars in fees as a result. When we asked - - - the man responsible for this mistake - to rectify it by rushing the package, he said, These things take time. We are just understaffed. I do n't see what the problem is. '' We noted that he had time - months. He then said that the loan officer responsible for the file quit in -, and no one bothered to check her email to help the clients with whom she was working. He then refused to take any phone calls or emails from us or any of the realtors involved, updating us on the process so that we could reschedule movers, etc. When he finally called us back after repeated attempts to contact him, he said he would not be able to close us on -. To clarify, what has happened is not just that his company failed to process the paperwork for the sale of the home ; rather, iMortgage failed to determine if our buyer is good for the loan! This means, not that the closing may be late, but that it may not happen at all - which will result in the loss of the home we are buying as well - a - dollar transaction gone awry. The lender has also asked us to extend our closing date past our lock rate date. Our mortgage lender has told us this will cost us $1200.00 ( to lock the rate we secured sixty days ago ).