LoanDepot Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

LoanDepot Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Florida

I received an offer from LoanDepot ( my mortgagor ) that I could save interest on my loan if I signed up for their budget billing program where they take my -/- my payment twice a month and then twice a year they take an extra payment. This was very misleading because they do n't apply the payment until the - payment is made. They are taking my money and using it for - the month without any benefit to the consumer. I can make a thirteenth payment at will. I am a - and understand what is going on. To the typical borrower that if very misleading and unfair.

LoanDepot customer in Florida
Oct 19, 2015

* Source: CFPB Complaint Database

LoanDepot response to complaint:
Closed with explanation

Created with Highcharts 4.2.3LoanDepotComplaint HistoryComplaints11/20121/20137/20138/20139/201310/201311/201312/20132/20144/20145/20149/201410/201411/201412/20141/20153/20154/20155/20156/20157/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20169/201611/201612/20161/20172/20173/201702468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3LoanDepotLoan servicing, payments, escrow account100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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