LoanDepot Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

LoanDepot Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Hawaii

Loan Servicer has changed address to send payments to without informing me causing payment processing problems, for which servicer is attempting to blame me. Loan servicer has improperly reported me to credit bureaus as late or delinquent when this is not the case. I am presently current in my payments per loan agreement, but Servicer continues to harrass me.

LoanDepot customer in Hawaii
Nov 28, 2015

* Source: CFPB Complaint Database

LoanDepot response to complaint:
Closed with explanation

Created with Highcharts 4.2.3LoanDepotComplaint HistoryComplaints11/20121/20137/20138/20139/201310/201311/201312/20132/20144/20145/20149/201410/201411/201412/20141/20153/20154/20155/20156/20157/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20169/201611/201612/20161/20172/20173/201702468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3LoanDepotLoan servicing, payments, escrow account100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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