LoanDepot Mortgage Complaint

LoanDepot Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Massachusetts

I closed on my house on - -, 2016 using Loan Depot LLC as my mortgage provider. Near the -/-/-, I submitted my first payment of $2100.00 via check to Loan Depot. After I sent the check, and a few days after, I received notification my payment had been purchased by -. My check was cashed as a debit transaction on -/-/2016, and when I called to see why that was the case, nobody on their end had me in the system, nor did they have my address in the system. Despite numerous calls and emails, I have not gotten a response, and my call this morning was actually hung up on mid converstaion.