LoanDepot Mortgage Complaint

LoanDepot Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

I recently refinanced to a loan with Loan Depot, - - - - Tx. -. Loan Depot never sent me my statement the first month I was with them. I called in on -/-/2016 to get a statement. Loan Depot sent me a statement and I made my payment over the phone. I called back -/-/- and -/-/- to make sure payment was received because I did n't see it come out of my account. Both times, I was reassured that my payment went through and posted. My payment did not post due to a wrong account number and I was charged a fee for this. I called in multiple times to confirm that payment went through and was reassured both times that payment went through just fine.