Citibank Other Bank Product/Service Complaints

Review and analysis of over 521 Other Bank Product/Service complaints against Citibank

Citibank consumers have reported over 521 official complaints related to Other bank product/service. Out of the 521 consumer complaints against Citibank, 19% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 100% were processed in a timely manner. 16% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 16% resulted in non-monetary compensation.

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New Other Bank Product/Service Consumer Complaints


Citibank Bank account or service account opening, closing, or management

April 6, 2017 - My - report showed that there was a hard inquiry on my credit 2 days ago, which I had not authorized. I called the creditor, CBNA, and they could n't give me any information on where or who this hard inquiry came from and when. She said that I needed to call the credit rating agency, -. I called - and they said that I could n't dispute the hard inquiry and needed to call CBNA again to get a letter of deletion. How can a bank make an inquiry which adversely affects me, and then not have any information on that inquiry? It is highly angering and frustrating....

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Citibank Bank account or service using a debit or atm card

April 3, 2017 - I am an international customer of Citi and have both a Day to Day Savings account and a Basic Checking account for which I had online access till the end of -/-/- year. During -/-/- I lost the ATM card ( Citicard ) and since the end of -/-/- it is not posible to login online without the Citicard number so I requested Citicard replacements several times, however I never received any of them. In -/-/-, branch manager - - stated she mailed me a replacement Citicard but never got it. Later, at the end of -/-/- year I asked again a replacement Citicard via the Call Ce...

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Citibank Bank account or service deposits and withdrawals

March 31, 2017 - Citibank sent me two letters Monday stating that they were closing my corporate accounts with NO explanation. I immediately called the bank and asked why. The Citibank employee stated that they were being closed because the IRS and NYS Tax Department were seizing all my assets. She gave me the name and phone number of someone to contact at the government. I spent the next few hours going CRAZY. How would I pay my staff, clients, vendors and myself? Good news - - after getting thru I owe NOTHING and they were NOT seizing my assets. Tuesday I must have called every Citibank phone number I coul...

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Citibank Bank account or service account opening, closing, or management

March 23, 2017 - I went into a - Branch at -. to open an additional checking account. The banker saw all of my accounts with them and offered a Home Equity line of credit product. I gave her and her manager my information on my home. I advised them that - had my mortgage and my Principal balance was $ -. They estimated my properties value at $ - without an appraisal. The were working on their calculators and insisted I had enough equity to apply for the line of credit so I started the process. I received a call 2 days later from the manager and he told me I could not move forward with the applic...

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Citibank Bank account or service making/receiving payments, sending money

March 21, 2017 - Enrolled in - preferred without my consent. I 'm - years old and Noticed I 've been charged for this service. My - is not what it used to be, and once my daughter started looking at things she noticed that funds were being withdrawn. Reference number : -...

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Citibank Bank account or service account opening, closing, or management

March 20, 2017 - I am disputing action taken by Citibank case # - for putting accounts in my name into - different collection agencies that were identified as fraudulent by me to Citibank. The following accounts including but, not limited to : Sears Home Depot Account ending in - Account ending in - Account ending in - I disputed statement received by Citibank that were sent -/2017 because of identity theft and the fact that the account numbers do not match the - credit cards I have in my possession. - from the Executive Response Unit phone # - closed the disputed accounts through Ci...

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Citibank Bank account or service account opening, closing, or management

March 20, 2017 - Grocery store located 2 states away notified me that an employee found " my '' debit card in the ATM machine. Card still has activation sticker and is issued to my old legal name. This debit card and associated account was obviously opened fraudulently. Have only the debit card number. Spoke with issuing bank ( Citibank ) and the most they would do was cancel the card. Citibank would not provide any further information, citing that they could not verify my account information or identity, nor would they at least freeze the account pending an investigation. They then directed me to contact -...

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Citibank Bank account or service making/receiving payments, sending money

March 9, 2017 - After receiving several threatening phone calls from -, I gave them bank information via email. They proceeded to collect on a debt which was previously paid. When I contacted the banks ( - - - and CitiBank ), I provided the previous payment information, including a forgiveness of debt statement from the IRS. I let the banks know I was being called and threatened with arrest even though the bill was in dispute. Based on my email, those banks paid the collection agency. Now they are harassing me on the phone, they know I am - and lost my job....

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Citibank Bank account or service account opening, closing, or management

March 6, 2017 - Hello CFPB, Thank you very much for your service and assistance. An account showed up as " charged off '' on my - Credit Report. The only information I can attain is - CBNA ; revolving account ; first descrepancy -/-/- ; then " charged off '' -/-/- ; -, S.D. - -. I have no idea what this is concerning. Thru online research I found a telephone number for a " - '' - ( - ) - -, but this number is not a valid telephone number.... Could CBNA also stand for CitiBank of -? The last couple years, I spent maybe 60 % of my time away from home as a - working al...

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Citibank Bank account or service making/receiving payments, sending money

February 25, 2017 - Hi, Payment in full was made over the telephone the banking account info was entered incorrectly and the payment was reversed, once we we aware of this we called to make payment in full being told that because of the error the late fees would be adjusted, each month when we got our statement, the late fee was never adjusted so each month for the last 3 months we could call and they would apologize guarantee us the fee would be adjusted and we have a - balance. This last month same thing happened account shows a balance which is the late fee, we do n't pay the late fee because we are told it...

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Citibank Bank account or service account opening, closing, or management

February 22, 2017 - I believe that I was charged or enrolled in Watch-Guard Preferred which is a wallet protection program that was previously offered by Citibank N.A . without my consent or knowledge....

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Citibank Bank account or service account opening, closing, or management

February 15, 2017 - I received a letter from Citibank informing me that I could submit a claim to be included in the lawsuit against them regarding their identity theft monitoring product. However, the website address in the letter took me to a page that does not exist. I spent a half hour searching the web and making phone calls trying to find the correct web address. I called Citibank at a number I got from the internet ( there was no phone number in the letter ) at -. The agent there had no idea what I was talking about and gave me the number for the FTC ( - ). They also had no idea what I was talking ab...

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Citibank Bank account or service account opening, closing, or management

February 14, 2017 - Citi Bank Card has again blocked access to internet account can not dispute charges. phone number on web site to call has blocked me also...

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Citibank Bank account or service account opening, closing, or management

February 14, 2017 - On -/-/2015, Citibank NA issued a tiny check to me as refund for " certain fees [ that ] were billed by Citi during periods when not all of the program benefits were provided. '' This is in association with the $700.00 - in penalties levied on Citibank in -/-/2015 for misleading consumers into buying services they did n't need, did n't know they were paying for, or did n't do what the services purported to do. I found the misplaced check today and even though it was a very tiny check, called Citibank to see if they could reissue it. The number I called that was listed on the check...

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Citibank Bank account or service making/receiving payments, sending money

February 13, 2017 - Dear Consumer Financial Protection Bureau, My name is - -, I live in - Wisconsin. The purpose of this letter is to ask for your help and support to clarify a misunderstanding that I had we Citibank. Everything started like four weeks ago while I was in the process of securing a loan at the - - - when the loan bank agent told me that I was determined to be a credit delinquent for failing to make payments on one of my credit cards. I was to have a 3.9 % rate but because of this situation my rate increased to 4.9 %. This was unexpected because of the situation that I will descri...

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Citibank Bank account or service account opening, closing, or management

February 3, 2017 - I recently checked my credit report and noticed a Hard Inquiry from CBNA on -/-/2016. I was incarcerated and was not released until -/-/2016. - told me they could not remove the unauthorized inquiry, that I would have to contact CBNA. I contacted CBNA and very clearly explained I wanted the inquiry removed. It was not made or authorized by me and it is a criminal act to run someones credit without their consent. I was told by " - employee # - '' that - would have to contact them. I explained I simply want this removed. It is not my responsibility to contact anybody besi...

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Citibank Bank account or service account opening, closing, or management

February 3, 2017 - This was an unused line of credit which has an erroneous report of late payment in - of 2013. As there was never a balance on this account, there was also never a late payment....

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Citibank Bank account or service making/receiving payments, sending money

February 2, 2017 - I set up recurring bill pay with Citibank through my checking account to pay my cable bill every month. In -/-/-, I went in to Citibank branch and asked verbally and in writing for the recurring bill pay to stop as I was about to move -/-/-. I thought that giving them - weeks notice would be sufficient. Citibank, however, failed to put through the request. In -/-/-, - months later, the cable bill amount was still being deducted and sent to AT & T. I was no longer living there and the new tenants were having a difficult time setting up their cable in their names as I was s...

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Citibank Bank account or service account opening, closing, or management

February 2, 2017 - Reference # - Report - To Dear -, I applied for a Home Depot card over the internet on -/-/2017 I was advised that I needed to call - to complete my application. I did. The representative advised me to go into a store and show my identification along with another form of ID like a bank card etc. I went to Home Depot located at - the next day on Friday -. The lady in customer service called customer service over the phone and the person she spoke with told her I needed to have a credit card on my person with at least a year history. I did n't have any credit cards on me a...

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Citibank Bank account or service account opening, closing, or management

February 1, 2017 - MY SISTER, - - -, DIED - -, 2016 IN -, WA. SHE WAS A CLIENT OF CITIBANK AND I AM THE E-ECUTOR OF HER ESTATE. SHORTLY AFTER SHE DIED, I NOTIFIED CITIBANK AND WAS TOLD TO FA- THE IDENTIFYING PAPERS TO THEIR OFFICE OF DECEASED CLIENTS. I DID THAT AND THEN WHEN I HAD NO RESPONSE I CALLED AND WAS TOLD I HAD TO MAIL THE NOTARIZED DOCUMENTS : DEATH CERTIFICATE, AUTHORIZATION TO SERVE AS E-ECUTOR, PICTURE ID, AND DEPOSIT SLIP IDENTIFYING THE ACCOUNT. I DID THAT ACCOMPANIED WITH A LETTER ASKING THEM TO SEND HER STATEMENTS TO ME SO I COULD CLOSE THE ACCOUNT. SO FAR THIS SOUNDS QUITE S...

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Citibank Bank account or service account opening, closing, or management

February 1, 2017 - I am retired and wanted to start collecting my pension last year from CITI. Based on the information they provided, I selected a monthly payment of $ -/month, which they started to pay. THEN, I received a letter dated -/-/2017 in which they stated they made a mistake and the monthly benefit would be only $96.00. I would NEVER have picked that option had they provided the correct information-I would have picked the lump sum option. At $ -/month I am unlikely to live long enough to collect the money in that account. To me, this is a case of FRAUD-telling somebody one thing and the...

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Citibank Bank account or service account opening, closing, or management

January 24, 2017 - Best Buy credit cards services has been charging me a fee for Debt protection for the last 10 years. I did not sign up for this program and when I found out I was being charged I cancelled the program and asked for proof of enrollment. Citi bank debt protection is consistently telling me to wait 30 days and they will mail me information about the refund or proof of enrollment. I have waited the 30 days and now they are telling me I am having to wait another 30 day waiting period....

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Citibank Bank account or service making/receiving payments, sending money

January 21, 2017 - Dear Sir/Madam, In order to avail the promised " CitiBank Global Transfer '' by Citibank, I initiated my account opening in - -, -. I submitted my account opening papers and check on -/-/-, but my account was not opened until -/-/-, which happens to be a substantial delay for someone traveling overseas. Adding to the inconvenience and delay, on the basis of communicated assurity from Citibank that my money will be transferred within SECONDS to the - / - account, I have planned to use this as my primary source of funds for the deal requiring - - /- ( ~USD $2200...

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Citibank Bank account or service account opening, closing, or management

January 20, 2017 - i didnot sign up for this service i got your letter ref # - and looking for a refund I - - CARD ending in-...

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Citibank Bank account or service account opening, closing, or management

January 19, 2017 - In -/-/-, I have open a new checking account and deposit $15000.00 with city bank. I can get $400.00 Cash bonus if I keep the minimum balance of $15000.00 for the next 30 days that city bank said. But after 30 days they have't gave me the bonus. I went to city bank 3 times to ask my bonus back but they said that I have to wait the city bank main office send the bonus to my account. Today is -/-/-, I am still waiting ......

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Citibank Bank account or service making/receiving payments, sending money

January 8, 2017 - CITI Bank Customer Service and Presidential Escalation departments REFUSE to address issues with my account. 1. CAN NOT CALL - BLOCKED 2. CAN NOT LOG IN ONLINE - BLOCKED " We 're very sorry, but that content you are looking for ca n't be found. Please try the homepage again. If you continue to receive this message, please call the Customer Service number on the back of your card. We apologize for any inconvenience and appreciate your patience. [ - ] '' Can not resolve billing issues or dispute charges or make changes to my accoun NOR advise of large payment coming from different country! ...

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Citibank Bank account or service account opening, closing, or management

January 7, 2017 - Victim of identity theft, numerous accounts opened in my name. Please close account, do not send new cards, and remove account off of all - credit agencies. Citibank was asked to close all accounts in - -, remove all e-mail communications, and continued to send numerous cards and account numbers. All accounts disputed. I opted out of arbitration with Citibank after receiving a letter from them stating it had to be done by -/-/-. I sent an Opt Out of arbitration on all accounts on -/-/- and received documentation from Citibank that out of - accounts addressed out ...

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Citibank Bank account or service using a debit or atm card

December 21, 2016 - My husband - - lost his wallet and there were some unauthorized charges on our debit cards from Citi bank. On -/-/2016 we disputed all unauthorized charges from our Citi bank debit cards. There were unauthorized withdrawals from my personal debit card and my husband 's business debit card. Our disputes were dismissed twice. Then my husband filed an appeal and a complaint to CFPB. On -/-/2016 he received a letter from Citibank that the charges were unauthorized and the final credit was issued to him. - -. On -/-/2016 I filed an appeal regarding my claim. Today I found out tha...

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Citibank Bank account or service using a debit or atm card

December 20, 2016 - - issued a $50.00 debit card to me. It expired -/-/- and I would like it to be reissued to me....

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Citibank Bank account or service account opening, closing, or management

December 19, 2016 - - -, Citi Gold - branch Manager, wasted my time and blew me off with his unprofessional false promises. He failed to identify I.D . over a serious phone call regarding my Credit card account. Even worse, he read out my account number without identifying me as THE customer. After talking with me for only a few minutes after confirming my name, - - told me that he had my account pulled up, and then he read off my account number. This is Unacceptable and Unbelievable!! Where is identity Security?...

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Citibank Bank account or service making/receiving payments, sending money

December 13, 2016 - I went into sears and purchased a refrigerator and financed it through their credit card, and never got a statement, and also now was reported past due with the credit bureau. I am a - and was treated with distain and like a criminal. I was interrupted many times as I was trying to talk and one person I talked to, - at either sears or Citi bank said that if I make the - dollars that would be fine, she would correct my credit bureau and also make sure all charges were taken off the account,, Then on Saturday I was called by Citi bank and said I was past due. I got a chance to call them...

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Citibank Bank account or service making/receiving payments, sending money

December 10, 2016 - A reversal of credit was posted to my account without my permission. I bought items from a vendor, the products received was only partial quantity. ie : - pieces of an item and I received - pieces and - pieces of an inferior product. I disputed this issue with the vendor and vendor would only refund if I sent back the inferior product at my own expense. Doing so would only decrease my refund substantially, when I DID NOT order the inferior product in the first place. Their mistake and I should not pay. One later, Credit Card company reversed the credit and charged me the full amoun...

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Citibank Bank account or service account opening, closing, or management

December 5, 2016 - Dear CFPB, We are in the process of - and as part of the process need a notarized letter from our bank ( Citibank ) regarding our account balances, ownership details and length of relationship which Citi has failed to provide delaying processing of our case. We would very much appreciate your help in getting this from Citibank so that we can proceed with the -. Sincerely...

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Citibank Bank account or service account opening, closing, or management

December 2, 2016 - Some years ago ( approximately 2010 ) I opened what I considered to be a Line of Credit with variable rate through Citibank. Citibank, according to my monthly statements, terms this as a " Variable Rate Equity Source Account ''. Total amount that I requested was for $140000.00 of which I used $100000.00 or so. What I do not understand is that no matter that the interest rate varies, and I have made two payments totaling $2000.00 strictly towards principal my principal balance hardly decreases. Even when I paid down the principal the bank still went ahead and based their following month '...

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Citibank Bank account or service using a debit or atm card

November 28, 2016 - I opened a checking account with Citibank a couple of months ago and during that process I also enrolled in Online Banking so that I could monitor my accounts. When I enrolled in online banking I DID NOT have a debit card as I did not want - nor need -. Up until about a week ago I started having problems with the log in for online banking and all attempts to gain access to my accounts have failed. I 've tried to use the forgot password option to no avail. Citibank has refused to help me and instead has said that I will need to have a debit card in order to gain access to my online bankin...

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Citibank Bank account or service account opening, closing, or management

November 23, 2016 - I had Macy 's account before. I always paid all the dues/charges I purchased at Macy 's but it always showed $2.00 balance in the next month 's statement. I called and complaint this many times to them and finally I closed Macy 's account and never bought anything from Macy 's. But Macy 's showed these $2.00 balance on my credit report and reverse effect my rating. It 's not right. I hope this authority can help me correct it. Thank you....

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Citibank Bank account or service account opening, closing, or management

November 21, 2016 - went into Citibank - - -, - fl - phone -,, to open an account for - dollars to earn - additional dollars within a 4 month period. saw personal banker - - and she set up account, stated I was there for promo, she also introduced me to manager. before I left her to give - dollars to teller, again stated I would receive promo of the - dollars within 4 months of deposit ( - - 2016 ), called a month ago Citibank they told me beginning - -, would be in account, called 8 days ago they said I was n't able to get - dollars, because I did n't open accou...

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Citibank Bank account or service deposits and withdrawals

November 21, 2016 - I 'm - and disable, I asked - bank to transfer money from my checking account on -/-/2016, city bank suppose to send me ATM card for my saving account ending on - to checking account ending - about $1500.00, city bank agent - stated he can do it because he has no access to it so transferred to his supervisor that said I can not do it because you do n't have the ATM card yet I told her I have the pin and was verified and you have my saving account number usually Transfer are between accounts not ATM, I have few checks coming on -/-/2016, what is going on why I can n...

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Citibank Bank account or service account opening, closing, or management

November 19, 2016 - I called Citibank and paid for $ I owned them but they still blocking me from apply for a new credit card. I am working for credit card company, have a perfect credit history, also been bankfile with them for years ( over 30 years now ). Since Costco start offering CitiVisa, for my convinience, I applied once and was declined at Costco. I can go and apply for $ - but not able to get a CitiVisa. This is crazy and shameful....

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Citibank Bank account or service account opening, closing, or management

November 15, 2016 - To whom it may concern ; On - -, 2016 I applied online for a Citigold Checking Account with a promotional code that offered a promotion of - bonus - miles after setting up a bill payment for at least 2 consecutive months and after making at least $1000.00 in debit card purchases. To ensure that the promotion was applied to my application I called on - -, 2016 and received verbal confirmation from a Citi representative that the promotion was in fact applied to my application. After fulfilling all of the required criteria to receive the bonus I waited a few months for the bon...

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Citibank Bank account or service account opening, closing, or management

November 10, 2016 - I have not used my Citibank credit card for a period of time. On -/-/-, I made a purchase with the credit card. This transaction was successful, but any future transactions were declined. When I called the Citibank customer services, I was notified that my Citibank credit card account was closed on the same day. I did not have any overdue balance and did n't get an explanation why the bank closed down my account. I am concerned that the involuntary closure of my credit card account will affect my credit score....

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Citibank Bank account or service account opening, closing, or management

November 3, 2016 - Citibank personal banker opened - unauthorized credit accounts, - for myself and - for my wife....

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Citibank Bank account or service using a debit or atm card

October 28, 2016 - The complaint described herein is centered towards Citibank not advising of ATM fees at the point of transaction, and not necessarily about the fees themselves per se. Citibank uses their ATM terminals at many, if not all, - convenience stores in this area. The ATM is clearly marked as " Citibank '' and is furtherly recognizable as such by their corporate logo. Citibank also co-markets actively with the - - - - - -, of which this writer has been member of since 2009. On many occasions, I 've used my - card at the Citibank ATM terminals at various - stores. Never, n...

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Citibank Bank account or service deposits and withdrawals

October 23, 2016 - On - -, 2016 I discovered that a series of unauthorized withdrawals have been done on my account with - - - -. These withdrawals go all the way from - - up to - - in the amount of $2000.00. I have attached a snapshot of transactions from my account. I tried to report this immediately to the bank by calling them the minute I noticed this ; however, as it was a Saturday, they 're answering service could not do much but take my message and refer me to their - - service whom I discussed my situation. On Monday, - -, I spoke to - from Member Services...

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Citibank Bank account or service account opening, closing, or management

October 16, 2016 - I have been disputing incorrect information Citi Financial has had on my - credit report for over two years. They have been reporting to - that I have a charged off account that was paid/settled for less than the full balance. I have never been in contact with Citi Financial to discuss a settlement nor did I pay any balance Citi Financial claims I owe for less than the full amount of the original balance. In - -, I received a letter from Citi Financial confirming I have never been involved in any settlement nor have I paid the balance they claim I owe and they would update my credi...

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Citibank Bank account or service account opening, closing, or management

October 11, 2016 - Citi Bank is showing that I have an account open totaling more than $3000.00 and I 'm an not on that account. I would like it removed from my - and - credit reports....

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Citibank Bank account or service using a debit or atm card

October 7, 2016 - Hello, I went to the ATM at the - at -, -, Florida -. I went to withdraw money but had requested an account inquiry by mistake. I figured no big deal since it was only an account inquiry. I decided not to withdraw any funds. Later when I got home I checked my balance online and saw $2.00 was taken out. First on all I checked my balance once and even if I did check it more than once what company charges to check balance multiple times at that. Second there was no warning that they would charge this fee else I would have said no. Finally this is intentionally deceiving patrons who ...

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Citibank Bank account or service deposits and withdrawals

September 22, 2016 - - -, 2016 Re : CFPB case # : - Dear - - ; Thank you for your recent correspondence. As you suggested, I have followed up with - - again and they said " they negotiated the check correctly '' Citibank cleared the check. It was the responsibility of Citibank to insure the check had the - required signatures before clearing the check. Therefore, Citibank is responsible to replace the check. Please advise me on when I will receive this check to resolve this issue. Sincerely,...

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Citibank Bank account or service account opening, closing, or management

September 21, 2016 - citi bank bought my best buy credit card debt. I called because i dont live in the US anymore and didnt have access to my mail. They said that it was imposible for me to get my statements, but i was worried because i had a promotion with best buy and didnt know when it will expire, rep told me that i still had time and gave me a wrong date, next thing instead of owing $200.00 dollars that i had left I owed $1000.00 and debt still growing. STILL not receiving statements and account was closed so very hard to get info on the account....

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Citibank Bank account or service account opening, closing, or management

September 20, 2016 - Citi Bank opened and issued me a MasterCard credit card in my name without my consent or request.As you know this can lower my credit score, and share information I want kept private. My mail box has been invaded by junk mail from them for years trying to give me their card and now they just by passed my consent and issued it to me....

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Citibank Bank account or service making/receiving payments, sending money

September 15, 2016 - In reference to the investigation -. On - -, 2016 at about -. I went into the CITIBANK - on - - to pay $1500.00 towards the installment loan # -. - - employee of CITIBANK directed me to the ATM machine to help with the payment. I gave him $1500.00 towards the payment and I also wanted to open a bank account to deposit money I had with me. He assisted me at both the ATM and the teller window and advised I needed to withdraw to open the account. I did not realize until after I came home that he did put the $1500.00 towards the payment instead only $840.00. I...

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Citibank Bank account or service account opening, closing, or management

September 13, 2016 - I was a CITI BANK customer several years ago. I have closed my checking, saving and debit accts. Recently, I have been receiving notices that these accts are below minimum balance I had set for them. I have complained several times but I still get theses e-mail notifications several times a week. I maintain my mortgage with Citi, but they say they have NO control over them. I have complained to Citi Bank it self and they say they ca n't locate thr origin of these messages. Besides being a pest I am worried that at some point they will try to get maintenance charges for theses accounts....

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Citibank Bank account or service account opening, closing, or management

September 8, 2016 - I have a corporate bank account with Citibank. Citibank has sent me an email in which it is asking for my confidential information ( personal financial details, date of birth, country of citizenship ) to be submitted to Citibank via email. I have no issue with providing this information. However, Citibank should know that it is not safe to provide this information over email. Such information should be submitted only via a secure website. Citibank should not encourage consumers to send confidential information over email as it is widely known that this is not secure....

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Citibank Bank account or service deposits and withdrawals

August 31, 2016 - Re : Citibank ( Citigold ) accounts ending in - ( $25.00 ) and - ( $25.00 ) We were recently notified by Citibank that we have - small inactive accounts ( " Insured Money Market '' and " Savings Plus '' ) each containing $25.00 ( total of $50.00 ). We called Citibank -/-/2016 and were told to submit a letter with identifying information and Citibank would send us a check to close out the accounts. Instead of sending a check for $50.00, we received a letter stating that, because the account is inactive, we would have to go to a Citibank branch to get the $50.00 and close ...

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Citibank Bank account or service using a debit or atm card

August 30, 2016 - Hi - my family has - prepaid debit cards issued by Citi Prepaid. They were misplaced and we recently found them again. They have never been used, but the expiry date on the cards is 2012. I have emailed and called Citi, but they tell me that I can not access the funds ( each card has $99.00 on it ). They tell me that they " ended the program '' and I can not have new cards issued or the funds released. From reading your website it seems that they should agree to reissue the cards. Please help me understand what is going on here and why they are keeping our money....

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Citibank Bank account or service making/receiving payments, sending money

August 26, 2016 - I made a wire transfer of - $2500.00 to my husband in - - more than 3 weeks ago, with Citibank. When I made the transfer, the receipt said the money would be available within 7 days. As of today, there is still no transfer. Citibank has blamed the receiving bank ( - ) and also blamed the Treasury Department -. I 've made contact with - and neither are involved or are holding any funds. Citibank continues to make excuses on a DAILY basis and are offering no real help at all. Essentially, they have stolen my $2500.00 and do n't care....

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Citibank Bank account or service account opening, closing, or management

August 25, 2016 - Hello CFPB, After applying for a home loan refinance, I discovered that my current HELOC with Citibank Account # - was not being reported correctly to the credit bureaus. Citi reported the loan with a - outstanding balance. This is not the case as the attached statement will attest. Due to this error in credit reporting, my refinance mortgage company can not submit the loan package to underwriting and the loan is currently at a stand still and due to time constraints I am in danger of losing my loan rate lock. To move forward with the loan they requested a letter from Citi stating the fo...

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Citibank Bank account or service using a debit or atm card

August 25, 2016 - I made a purchase from an online merchant on -/-/- as a holiday present. The merchant never fulfilled the order, despite contacting them via email on numerous occasions. I contacted Citibank in - to contest the charge and sent in the requested documentation to open the investigation. Due to possible mailbox tampering at my residence and after not receiving a reply from Citibank regarding the investigation, I followed up with them in - via phone and they told me to submit new documentation to reopen the investigation ( they had mailed me in -, but I had n't received the letter...

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Citibank Bank account or service account opening, closing, or management

August 23, 2016 - Citibank offered a promotion for opening a CitiGold checking account in the beginning of the year. If the customer makes the requirements, we are supposed to receive - in - - points. I made the requirements, and even confirmed with a representative of CitiBank that I was supposed to receive the points by the end of -. I have not received the points yet. I made multiple attempts to ask Citi to honor their agreement, but to no avail....

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Citibank Bank account or service account opening, closing, or management

August 22, 2016 - Costco changed credit card service to Citi Anywhere -. I signed up for paperless billing and in - received the first email alerting me of a balance and payment due. It also contained $25.00 late charge. Upon phone call to Citi I was informed that I did not receive my first bill in - because I had not signed up for bill alert notification. Interesting that once the late charge was added suddenly they sent me an email that I had a bill due. This is very deceptive and improper business practice. Anyone dealing with Citi beware....

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