Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Other bank product/service Account opening, closing, or management California

- -, Citi Gold - branch Manager, wasted my time and blew me off with his unprofessional false promises. He failed to identify I.D . over a serious phone call regarding my Credit card account. Even worse, he read out my account number without identifying me as THE customer. After talking with me for only a few minutes after confirming my name, - - told me that he had my account pulled up, and then he read off my account number. This is Unacceptable and Unbelievable!! Where is identity Security?