Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Other bank product/service Making/receiving payments, sending money Illinois

Dear Sir/Madam, In order to avail the promised " CitiBank Global Transfer '' by Citibank, I initiated my account opening in - -, -. I submitted my account opening papers and check on -/-/-, but my account was not opened until -/-/-, which happens to be a substantial delay for someone traveling overseas. Adding to the inconvenience and delay, on the basis of communicated assurity from Citibank that my money will be transferred within SECONDS to the - / - account, I have planned to use this as my primary source of funds for the deal requiring - - /- ( ~USD $22000.00 ) and have suffered losses of - - /- ( ~ USD $7300.00 ), because of inability of CitiBank to transfer my funds overseas using Citibank Global Transfer -


( - ) and he could not figure out a way to add it too. And, after reaching to Citibank Online helpline - associate ( - - ) mentioned the reason of account addition failure being the branch not listed in dropdown selection. She mentioned of taking a note ( Ticket no - - ) to convey it to their team, but still no response or update have been received on it. Update -/-/- - I got the mail form Manager - Customer Care - - " We confirm that we have initiated an investigation on the complaint under reference number -. We shall respond to you within 05 working days '' But I have no progress form them on this case. Update -/-/- - As per my hour long conversation with the - ( Team Leader - - ) and - ( Client Advocate - - ) - both from Customer Support Citi Bank US - told me that - - " CITI Global Transfer is only applicable on the branches mentioned on the website '' - " As per Regulation change -/-/-, no global transfers can be made into NRE accounts in - '' I find it odd that both the statements implies that - branch was NOT eligible for Global Transfer and yet I was insisted by the CITI Bank - associate to open an account for that purpose. Either associate was Uninformed, or I was asked to open an account under False Pretenses. Update - - I got the another mail form Manager - Customer Care - And I have no option but to wait to see HOW and IF, CITI bank resolves this issue. As per this whole episode, I have suffered losses of - - ( ~ USD $7300.00 ) for the inability to have money at the right moment. I have my opening balance money ( - - / ~ USD - ) stuck in the Citibank - account for no use. I am facing repercussions in terms of lost faith from other party, and lost tremendous amount of time and experienced - in this process. Therefore, I request you to look into this issue, and take necessary action accordingly.