Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Other bank product/service Account opening, closing, or management Washington

MY SISTER, - - -, DIED - -, 2016 IN -, WA. SHE WAS A CLIENT OF CITIBANK AND I AM THE E-ECUTOR OF HER ESTATE. SHORTLY AFTER SHE DIED, I NOTIFIED CITIBANK AND WAS TOLD TO FA- THE IDENTIFYING PAPERS TO THEIR OFFICE OF DECEASED CLIENTS. I DID THAT AND THEN WHEN I HAD NO RESPONSE I CALLED AND WAS TOLD I HAD TO MAIL THE NOTARIZED DOCUMENTS : DEATH CERTIFICATE, AUTHORIZATION TO SERVE AS E-ECUTOR, PICTURE ID, AND DEPOSIT SLIP IDENTIFYING THE ACCOUNT. I DID THAT ACCOMPANIED WITH A LETTER ASKING THEM TO SEND HER STATEMENTS TO ME SO I COULD CLOSE THE ACCOUNT. SO FAR THIS SOUNDS QUITE STRAIGHTFORWARD. NOT SO. THERE IS NO BRICK AND MORTAR FACILITY IN WASHINGTON STATE, ONLY ATM 'S. THERE IS NO WAY I CAN DEAL WITH THEM FACE TO FACE AND NO NUMBER FOR THE DECEASED CLIENT OFFICE. EVERY TIME I START WITH A SERIES OF PHONE


THIS IS LIKE YELLING INTO THE WIND. I HAVE NOW SENT A COPY OF THE FIRST LETTER AND A NEW LETTER TO THE - - DEPT THAT IS FOR STATES WITH NO WALK-IN OFFICE. CITIBANK NEEDS TO HAVE SOMEONE FROM THE DEPT. FOR DECEASED CLIENTS CALL ME AND DEAL WITH MY SISTER 'S DEATH. NO BANK SHOULD BE ABLE TO OFFER SERVICES ACROSS STATE LINES WITH NO OFFICE IN THE STATE TO HANDLE THESE PROBLEMS. I CAN NOT BELIEVE THIS DOES N'T HAPPEN ALL OVER THE COUNTRY AND THE PHONE ACCESS IS IMPOSSIBLE TO DEAL WITH.