Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Other bank product/service Making/receiving payments, sending money New York

In reference to the investigation -. On - -, 2016 at about -. I went into the CITIBANK - on - - to pay $1500.00 towards the installment loan # -. - - employee of CITIBANK directed me to the ATM machine to help with the payment. I gave him $1500.00 towards the payment and I also wanted to open a bank account to deposit money I had with me. He assisted me at both the ATM and the teller window and advised I needed to withdraw to open the account. I did not realize until after I came home that he did put the $1500.00 towards the payment instead only $840.00. I would like CITI to investigate what was done with the money. I came in with CASH. There has to be video of the transaction where you can confirm what was done while I was in the branch on that day. If in fact something was done in error then I would like the money to be placed back towards my loan. I am requesting a re-evaluation of the transaction and have this employee questioned. I am providing proof of my transactions as I always keep a record of my deposits and keep the same patterns. I did not understand why he insisted I go to the ATM machine and not do this transaction with the Teller directly.