Review and analysis of over 822 complaints against Santander Consumer USA
Santander Consumer USA consumers have reported over 822 official complaints related to Managing the loan or lease. Out of the 822 consumer complaints against Santander Consumer USA, 31% were disputed by the consumer (i.e. the consumer was not happy with how Santander Consumer USA responded to their complaint) and 100% were processed in a timely manner. 1% of consumer complaints against Santander Consumer USA resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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Santander Consumer USA Consumer Loan managing the loan or lease December 17, 2015 - My name is - - and I current, y have a major issue with the Credit Reporting being done by Santander USA. I currently opened met loan with them in -. Since then myself and my husband have only had - ( - ) late payment being reported as of -. At that time I truly was n't 100 % sure it should have been reported because I truly paid it on the -, which would be 30 days not 31 days. Now that I have disputed that late reporting, for - there now stating they have found more. Since, they want the best thing for my interest the are not going to add the additional payments. My di... |
Santander Consumer USA Consumer Loan managing the loan or lease December 14, 2015 - I am utterly discussed on how my account is being handled - we have an auto loan and recently had a collision. My insurance who I pay issued the repair check in the name of my husband and Santander. I called and spoke with - who told me where to mail the check and to include either the estimate or the letter from the insurance company that the check was issued based off an estimate and they would endorse the check and mail it back to us. I called to check on the status of the check and was told they did not receive it yet but they would not be returning the check either. I was told that is ... |
Santander Consumer USA Consumer Loan managing the loan or lease December 11, 2015 - Santander consumer is over charging interest on there car loans, sending out payment statements of principal and interest charged and the adjusting interest charge and princial at a later date. This is manipulative and theft of payments made towards a car. I filed a written complaint in - 2015, called the customer service line to discuss the situation and now they are saying the never recieved it after i filed a complaint with texas - and texas attorney general in - area. ... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease December 10, 2015 - I have a vehicle that I am leasing through Chrysler Capital. I have had my car since - 2013 and have been making automatic payments for 24 months without issue. On - -, as what happens on the - of every month, my bank account was drafted by " Chrysler Capital Payment '' for my payment of $370.00. It then posted to my account on the -. I travel for work so I have all of my reoccurring bills set up to auto draft. Since I saw it drafted I did n't think anything of it again. This past weekend I checked my - - and I had a statement from Chrysler. Imagine my shock when I open... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease December 8, 2015 - I bought a vehicle and the Santander Consumer usa is the leasing bank. I had several financial isssues and the vehicle was repoed, i paid - in debt. But the day the vehicle was repoed they cause several damages to the door bumpers and the permanent damaged the battery. Till this day nothing has been done they aledge never recieved the papers but they did. I sent all papers numerous times and my vehicle continue to be damaged.also now the vehicle is facing reposation and nobody has helped me. I want to file a small claims suit but due to my budget i cant. Please help me im a veteran witha fa... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease December 8, 2015 - I purchased a vehicle from - - - on - -, 2015. My vehicle was financed with Santander consumer. Upon signing my contract an extended warranty was purchased for $2000.00 dollars. Two days later I was rear ended. A total loss. On - -, 2015 I asked that the warranty be cancelled with -. This company has given me the run around since signing the cancellation request form. On - -, 2015 I called Santander consumer to see if my warranty was cancelled so that my remaining balance of $85.00 is paid in full. - has paid thier half in the amount of $11000.00. Santand... |
Santander Consumer USA Consumer Loan managing the loan or lease December 5, 2015 - If you are thinking about financing a vehicle. Run when you hear this name. SANTANDER! They are PREDATORY LENDERS! Look what they have done to my credit. They falsified - out of - over 30 day lates on my report to insure I could not get any other financing from any other lenders once I paid them off and hurt my chances of buying a home in the future. They want to insure they will be the only lender to once again lend me money so they can rip me off once again for the next 60 months! I am uploading - of my - - credit reports on Santander Consumer USA. The first is my credit repor... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease December 3, 2015 - I entered into a written contract with - - who then sold it to Santander consumer usa. In the contract is states on the back that, " Oral agreements or commitments to loan money, extend credit or to forbear from enforcing repayment of debt including promises to extend or renew such debt are not ENFORCEABLE. To protect you ( borrower ( s ) ) and us ( creditor ) from misunderstanding or disappointment, any agreements we reach covering such matters are contained in this writing, which is the complete and exclusive statement of the agreement between us, E-CEPT as we may later agree in writin... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease November 23, 2015 - I had a car loan with Santander Consumer USA. After paying for many years we requested the company repossess the vehicle. This was -/-/-. At a later date we received a -/-/- - adding $5100.00 to our -/-/- income due to the amount of the loan adjusted off. Last month I received a -/-/- - for the SAME LOAN adding an additional $4400.00 to my -/-/- income for the SAME REASON FOR THE SAME LOAN. I do n't think I should be charged twice for the same loan charge/write off!!!! ... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease November 23, 2015 - We bought a -/-/- Honda Ridgeline - in Arizona. - - financed our vehicle through Sentander Consumer USA -. Sentander, never mailed us any financial paperwork, with our account number, or their company name, prior to our first payment being due. When they did contact us, we immediately sent the payment through - - Bank Bill Pay. Sentander then accredited our first payment to our account. We then scheduled our -/-/- payment through - - Bank Bill Pay, Which they claimed that they did not receive, and they called us to complain. So we faxed the information they ... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease November 21, 2015 - Hello, I am trying to report a violation of the fair credit reporting act perpetrated by Santander consumer usa. They have received a payment as of -/-/15 yet are continuing to report my account as delinquent. I spoke to a customer service manger - - whose explanation was that because this was an insurance payment it goes towards paying my balance and is n't considered a monthly payment but all my payments since - have been insurance payments and my account has not been reported delinquent because it is n't delinquent. They have received payments well over the amount due. This i... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease November 20, 2015 - i took out a simple interest auto loan at 25 % ish. i have paid over $20000.00 in interest and less than $3000.00 in principle since -/-/2010. i was hit hard by the economy, and did get behind. I had a couple deferments. When Icalled to ask what my pay off was just to get an idea I was floored that I still owe today what I financed -/-/2010. This feels criminal, and the DOJ file suit and sought damanges against Santander for their practices with Military Members. There has to be something I can do. I have my payment history. If upon your review you say it is legit then I will accept ... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease November 19, 2015 - On the contract that was signed it has a annual percentage rate of -, amount financed of $18000.00, 72 monthly payments at $510.00 each, and total finance charges of $18000.00. Upon trying to do an amorization schedule I discovered that the annual percentage rate being charged was not - but was actually -. ... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease November 18, 2015 - i called them on - - 2015 and said i need to do a voluntary surrender of my vehical. so they started typing on their computer.. they then said i need you to do a recording i said no i dont need to do a recording to do your surender. I said why? i just told you thats what i wanted to do. so i hung up.. they called since then since today 224 times.. and i have talk to them.. now they are harrasing me every time. my last phone call was well its your loan, you need to pay it. thats what i was told. i said do you ever look at the notes yes i do ... so you want to surrender the vehicle? i said... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease November 16, 2015 - I have asked Chrysler capital/santander consumer for a copy of my contract lease with them for a copy of the list of fees that I will be charged and the payment history in which they have received from me! Send Chrysler capital refuses to send me any information regarding my payment history and extra fees they have been charging me and a copy of my contract lease with them! Particularly a gentleman named - keeps lying saying that they 've sent the information I 've been waiting for months I have n't gotten - document or anything else can you please help me get a contract copy and my paym... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease November 14, 2015 - My complaint is against a finance company called Santandar Consumer US. This company has placed a 30 day deliquency mark on my credit file in error and refuses to remove it. -/-/- I was unable to make my monthly car payment so I rolled it over to the next month. My payment was made on the due date of the following month to ensure it would not be 30 days behind. -/-/- my spouse and I decided to purchase our first home. When our credit was pulled there were no deliquencies reported and everything was great. About 3 weeks before settling on our new home ( -/-/- ), our mortgage comp... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease November 13, 2015 - I had a car loan with Santander Consumer USA. I made a payment of $450.00 while in the process of trading that vehicle for a new vehicle. My last statement had a " estimate payoff '' of $18000.00, however that week, the dealership payoff amount was $18000.00 not including the amount I had just paid. I proceeded with the trade financed by - -. I was told by the dealership the difference from the payment I made would be refunded to me. Since then I contacted Santander USA after receiving a payoff statement. They could not tell anything because the account was closed. ... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease November 10, 2015 - I am having difficulty resolving an issue listed on my credit report with SANTANDER CONSUMER USA, a creditor. I have attached a copy of the account for your review. Here is an explanation of my account : " I fell behind ( twice ) on my car loan and it was repossessed in -, - and -, -. A fee of $370.00 was added to the account for both occurrences. I paid my car off, of the principal balance in -, -. In -, -, the car loan continued to be extended ( for fees incurred by the creditor ), even though my principal balance was paid in -, -. The payment changed from $2... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease November 7, 2015 - - - - - - - - -I AM PAYMENT FOR - - AS PROVE AS SANTANDER CONSUMER USA/AUTO LOAN LAST -/-/- SINCE -/-/-OR - AS COPY - - PLEASE SEND ME MY ADDRESS IS - NC - CUZ I WILL BE SUIT MY E- HUSBAND ..SO I ALREADY DIVORCE NEVER PAY AS HALF SO I WILL PAY FOR $52.00 MONTHLY ANYWAY LET U KNOW THAT ALL SMILE .. LET ME KNOW CALL ME - AS QUICKLY THANK U - - - ... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease November 5, 2015 - I had an accident -/-/2014. The car was totaled. I contacted Chrysler Capital to find out how to handle the balance left over. I was told that there was n't anything due at the time. I tried several times to take care of this. I kept getting the same response. I moved in -/-/-. Months went by and I did n't hear anything. Then I went to buy another car and the Chrysler account is reporting inaccurate information. I sent a letter to see if I could get this straightened out, but have n't received a response. I will pay the money I owe ( minus late fees ), but I would like the reporting to ... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease November 4, 2015 - I paid my vehicle off and received the pay off letter from Santander Consumer USA on -/-/2015. The letter states to allow 30 days for the credit reporting agencies to update their records. As of today 's date, - -, 2015, - shows the account as a Repo with an out standing balance? The vehicle was taken - - and I picked it up the same day? The following month it was paid in full. Santander credit dispute department states they forwarded the information to all - credit reporting agencies. - is saying they never received it? The 30 days to update has passed. I would like... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease November 4, 2015 - This complaint is against Chrysler Capital. I have been paying $300.00 every 2 weeks for a $590.00 amount due. They advised that I did not receive credit until the entire monthly amount was paid in full. Even though my payments are made somewhat in advance, their " system '' does not recognize this. I requested that do not call and they advised I would be put on the " do not call '' list. They have continued to call ( 4 times ) after being placed on this list. Each time they apologize and say they were in error. Capital - has violated the do not call agreement. ... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease November 3, 2015 - Our loan was purchased by Santander Consumer from - and they are saying we opted to skip a whole year worth of payments during the time the loan was with -. We never authorized payments to be skipped and Santander can not provide me with documentation proving we made the authorization. The loan matured in - and continues to accrue late fees and interest. I have making payments but recently lost my job and the remaining balance of $1500.00 is being deemed due immediately or they will pick up the 2005 - - with no option to work out the remaining $1500.00 balance. In reality we... |
Santander Consumer USA Consumer Loan managing the loan or lease November 2, 2015 - I have been in contact with Chrysler Capital on a recent truck lease that was just turned in and I was sent a bill in the mail stating I owed money for damages that I did get fixed. Here is the timeline of events : -Hail damage to the truck occurred in - 2015-Claim with my insurance was filed for the damage before -/-/-15-I called Chrysler Capital to set up the turn-in inspection and they said I needed to have the inspection done prior to getting the hail repairs completed. -Chrysler Capital person came to my house for inspection on -/-/15 and estimated damage of $1500.00 need... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease October 31, 2015 - I had an auto loan as a co borrower with Santander Consumer USA for a - - Infinity M37x I had made about 1 year worth of payments as I was driving this car from -/-/--/-/-. -/-/- I informed Santader that I no longer wished to own this veichle and that I would like to surender the car. Santander informed me that I was unable to surrender the vehicle because at the time I was up to date on my payments and that I had to be at least 90 days " past due '' before they would reposses the vehicle. I explained to Santander that I did not want the late payment information on my cre... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease October 29, 2015 - Santander Consumer USA is reported false information to the - major credit bureaus for an auto loan. They also breached the contract and wrongfully taken the auto before the first payment was ever due. In addition, they never returned the tendered payments and violated numerous laws, policies and codes. ... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease October 29, 2015 - I had a car loan with Santander USA for a whole year I paid them and nothing was apply to my account. This was over 3 thousand dollar, -/-/- was suppose to be my last payment but they said I had to pay them for another year. Just this year I got another bank to refinance my car loan. But these people still took money I already had paid them. I had documentation to support this. ... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease October 29, 2015 - I have auto loan with - -. When opened I set auto payment, and in - of - I called inquiring what is needed to change my bank account for future withdrawals. They emailed me form, I filled in and faxed. Next month payment was not withdrawn, I called end of -, and they claimed never received fax. I made payment over phone and set up net payment for - same way in case auto payment would n't work ( was told at that time I can not set up auto payment for next 6 months because - payment was missed which came to be incorrect ). Went on their web site and set it, and they withdraw... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease October 23, 2015 - I financed a care -/-/- for a little over -. It is -/-/- and the amount owed on my car is -. I also put down - when I purchased my car. I made payments on time for a year like I was told and that Santander Consumer would report every 27 days and I would then be able to get out of my car which held a high interest rate within a year. That did not happen. I dont understand whats going on. Although I made payments on time for over a year I am not stuck in my car paying money towards a loan that is ultimately not decreasing. ... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease October 22, 2015 - I originally took a loan from Santander on - -, 2012 in the amount of $29000.00. The loan was for 6 years ( 72 months ) at $790.00 per month. To date I have made a total of - payments, which totals $24000.00, and only $4100.00 has been applied to the principal. With all the payments that I have made $20000.00 has been take for interest and only $4100.00 applied to principal. At this rate I will be paying this loan for another 20 years before it would be payoff. I spoke to a Santander agent to get some clarity on why so little of my payments where being applied to the prin... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease October 20, 2015 - Hello, My wife and I refinance our car -/-/- with Santander USA. -/-/- we paid the car off and received new -, release of security note. We sold the car to - - - and since the car was sold - more times. I went to the DMV and received the print out of title. We have submitted it to all credit agencies numerous times and call Santander. Santander will not update there system and keeps reporting the wrong information. This causing us great harm. We are trying to buy a home but with this wrong and malice act by Santander the bank wants us to put more money aside for the lo... |
Santander Consumer USA Consumer loan managing the loan or lease October 12, 2015 - On - - I was contacted by Santander, at my place of work, where I have never given out the number, I was told I was on a recorded line and verified my information. I informed the gentleman that this was my work number and not a good contact number and to remove it. He said he would as soon as he told me what it was about. I let him go on, but was interrupted by my work. I told him it was not a good time, and that he needed to remove the number. On - - I was called at the same number by Santander I informed her this was not a good contact number and that I had previously told them t... |
Santander Consumer USA Consumer loan managing the loan or lease October 11, 2015 - I hold a sub-prime auto loan with Santander Consumer USA ( SCUSA ) initiated in - of 2015. On my statements each month, it shows the principal outstanding but it does not indicate the interest rate being applied against the principal nor the interest rate practices of SCUSA. ( Including the daily interest rate procedure or the calculation of the interest on each month 's statement. ) This information is also not available on their website, myaccount.santanderconsumerusa.com, nor their automated phone system -. The interest charge applied against the principal and added to the loan amount... |
Santander Consumer USA Consumer loan managing the loan or lease October 6, 2015 - -/-/- I received an auto loan through Santander Consumer USA. The amount financed was $14000.00. The terms are $350.00 per month for 60 months at 17.15 % interest. This loan has been deferred several times moving my maturity date -/-/-. As of today, my loan is current, but there is a discrepency in the total of my remaining payments and what the finance company states the balance is. They are stating that the balance is $8100.00. I have 14 months left on my loan at $350.00, which totals $5000.00, leaving a $3000.00 discrepancy. I contacted them and spoke with -. She wa... |
Santander Consumer USA Consumer loan managing the loan or lease October 4, 2015 - I purchased a car over two years ago and Santander Consumer USA financed the loan. I was not aware at the time that the interest rate was over 16 %. This high interest rate raised my car payment to well over $640.00. At the time of purchase I was able to make the payment but after being demoted and pay rate being decreased, I contacted Santander for help and they offered me an auto loan modification for six months which lowered my car payments to a little over $380.00 and I was able to make the payments for that time. I decided to seek another car and attempted to trade the car they financ... |
Santander Consumer USA Consumer loan managing the loan or lease October 4, 2015 - In 2006 I purchased a - Ford Taurus from a local used car dealer. The contract was through - - - for 72 months at - per month. I had enrolled in a - school to change careers so I needed the car. A short time later, I received a letter in the mail informing me that my loan had been sold to Santander of - and that they needed me to sign a contract in order to keep my loan current. After I signed the paper it seemed that I was already late on my loan. I continued to make the payments until I had a hardship. I called Santander and asked if they would roll my payment over to th... |
Santander Consumer USA Consumer loan managing the loan or lease October 1, 2015 - I challenge the adverse account designation of Santandar and its predecessor, - - -, on the basis that it is inaccurate, incomplete and reflects a debt that is not mine and that payment accommodations were made but not actuated by -. - violated its agreement regarding payment on all matters which are at issue. Payment was available when scheduled but - transferred the account to SANTANDAR, resulting in untimely and inaccurate accounting and taking of payments from my account. This adverse account must be removed from my credit report. Credit reporting is inaccurate and incomp... |
Santander Consumer USA Consumer loan managing the loan or lease September 29, 2015 - i financed a vehicle in -/-/- it was totaled in a car accident the finance company put it as a collection charge off closed Derogatory -/-/- the dealers insurance where i bought the vehicle was supposed to pay the gap payment that was left after my insurance company paid off the car and as it being put on my report as derogatory its the same as if it was repossesed and it wasnt it was paid now its ruining my credit score ... |
Santander Consumer USA Consumer loan managing the loan or lease September 28, 2015 - On or about -/-/- i purchached a -/-/- - from - in - ca. For -Within two weeks the vehicle was towed - they replaced a eater pump which again exploded cracking the block. I requested they replace the engine severral times and they denied my request. Knowing and willingly they they closed the first contract to sever my right to sue and opened a new contract for the sale of a - which also had mechanical problems when i took it in they advisrd of a rotor replacement and did not repair any other parts neededwhich ate up - tires it was serviced on the last day of the ... |
Santander Consumer USA Consumer loan managing the loan or lease September 27, 2015 - I purchased a used - VW Passat in - - for $18000.00 from -. The car was financed by Santander. I have made 49 payments on the car at a payment of $530.00 per month. As of - -, I have paid over $26000.00. I still owe - on the vehicle. Since buying this vehicle, I have read numerous complaints about this company overcharging customers for car loans. Earlier this year my car had to be repaired due to mechanical issue. I called Santander to ask if I could get an extension on my car payment for that month. I had to call back in ten days for a response all while my car pay... |
Santander Consumer USA Consumer loan managing the loan or lease September 26, 2015 - I APPLIED FOR A - AUTOLOAN WITH -, AND CALLED TO HAVE MY FIRST PAYMENT SKIPPED - SEE ATTACHED ) AND ASSUMED IT WAS APPROVED AND MISSED FIRSY PAYMENT, AND IS REPORTING ON CREDIT REP, ITS PARTUALLY MY ERROR AND NEED THEIR GOODWILL HELP CORRECTING LATE PAYMENT -/-/-. ... |
Santander Consumer USA Consumer loan managing the loan or lease September 25, 2015 - In - 2015 I ( - - ) initiated the cancellation process for my service contract that was included in the total purchase cost of my vehicle. In - 2015 a refunded in the amount of $840.00 was sent to - - who would then send me the funds in the form of a check. At my request, I instructed - - to apply the refund to my Chrysler Capital Account for my - payment. The payment was received by Chrysler Capital on - -, 2015 and was applied to my loan account as a payment '' towards the balance I owe on my car. On - -, 2015, I ( - - ) received a phone call f... |
Santander Consumer USA Consumer loan managing the loan or lease September 24, 2015 - I previously filed a complaint and it was not addressed or researched properly. THIS IS NOT A DUPLICATE! VIOLATION OF PRIVACY and FDCPA Laws!!!! RESEARCH and RESPOND Correctly! Do not just add me to the do not call list as this does not address the problem of my rights! I am going to contact an attorney if you do not properly research and respond! Not calling me does not fix the problem!!!! I never requested you not to contact me! I asked you to research your system error problems, provide me a call audit and call log list of calls to mine and my husband 's cell. I asked you to provide me the ... |
Santander Consumer USA Consumer loan managing the loan or lease September 23, 2015 - I unfortunately entered a vehicle finance through Santander. For the past 2 years i have been reorted late and the balance on my car is the same as it was the very first day. i have asked for statements to prove this and have been told no, have been told its being processed, then was told they can only go back 1 year. i have filed complaints with their supposed office of the president, i just want out of this loan without a repo on my record so i can get another car. Never do business with them again ... |
Santander Consumer USA Consumer loan managing the loan or lease September 22, 2015 - I made all - payments to Santander plus -, because I deferred my payment four times during the six year course of the loan. With the deferments my contract paid out -/-/-. They tell me I owe over eight thousand dollars in fees. I have been continuing to make monthlyl payments waiting to get enough money to talk to an attorney. I still do n't have money to hire an attorney. Even though I have never missed a payment that I did n't make up, all through my loan and even now they have been and still are reporting me 30,60, & 90 days past due. I called today to get the payment dates they ... |
Santander Consumer USA Consumer loan managing the loan or lease September 21, 2015 - I requested a payoff only to find that it is $16000.00 though the car sold for $ $23000.00 and I put $8000.00 cash and have payed - payments at $52000.00. I wastold that - held most of the $8000.00 and because I make a great deal of payments early before my due date most of it goes toward interest opposed to the principal. ... |
Santander Consumer USA Consumer loan managing the loan or lease September 21, 2015 - Santander Consumer USA somehow put my loan on auto pay when I have been paying by check since opening account. They withdrew an extra $320.00 from my bank account in - and - of this year, causing $140.00 in overdraft fees. I have been trying to get all my money back for month and everyone I call, they have excuse or need more information. They now owe me $460.00 as s month has passed so another payment became due. They have embarrassed me at bank as I do not normally go in hole and I have n't been able to pay other bills and killing my credit! I work - jobs and NEED MY MONEY BAC... |
Santander Consumer USA Consumer loan managing the loan or lease September 19, 2015 - I purchased a - - - in - a lienholder title state in - of -, than moved to - a title holding state and registered the vehicle in - of -. I subsequently refinanced with another company car finance capital who is requesting the original title - '' for some reason Santander consumer consumer sent a copy to - but can not produce the title for a reason unknown. I would think that as the lienholder they would have the original title but they Santander claims that I supposedly have it. ... |
Santander Consumer USA Consumer loan managing the loan or lease September 17, 2015 - Auto loan was paid on time until - 2014 at which time I was incarcerated. Upon my release, I contacted the company to make pant araingments to make the loan current. I was given an amount of the past due balance and I had attempted to make good on the balance. I had continued to make payments and then the company repossessed the vehicle with no warning-even after payments were current. I contacted the company the following day and was given a payment amount to pay the loan to what they claimed to be current. I paid the requested amount to retain the truck from the tow company. Since that ti... |
Santander Consumer USA Consumer loan managing the loan or lease September 16, 2015 - I was given an auto loan through Santander Financial -/-/- for a little over -. Payments of - monthly. As of today -/-/- I am still showing a balance of over - dollars. Never missed a payment. They representative stated that any late payments are added to the interest of the loan at - for each day late. Even if this were the case I would 've had to accrue over 365 days late to reflect the current balance which is impossible since I 've only had the car a little over a year. Then I was told my loan total was - which is a complete lie and if it were true that means I wou... |
Santander Consumer USA Consumer loan managing the loan or lease September 15, 2015 - I have an auto loan through Santander Consumer USA. My 60 month loan payment is $590.00 per month. I opened this account in - 2013 and made the first payment in - 2013. With few exceptions, I always pay $600.00 to decrease the principal quicker and get out from under this loan quicker. - ( - ) payments later, I have discoverred that my principal has only decreased by $2700.00 despite having made $12000.00 in total payments. I have also discovered that Santander has taken my entire payment and applied only to interest on - ( - ) different occasions. I have called and t... |
Santander Consumer USA Consumer loan managing the loan or lease July 15, 2015 - I bought a truck from - and financed it through Santander. I paid for the additional GAP Insurance. In - 2012, I was rear ended by another vehicle and my truck was totaled. The other driver was considered at-fault. His insurance and my gap insurance should have covered the entire balance of the truck. I find out a month ago that Santander claimed I had a balance left over and wrote it off as a repo. This is a False Repo that is now preventing me from purchasing a new vehicle. I need this fixed! ... |
Santander Consumer USA Consumer loan managing the loan or lease July 15, 2015 - I made a payment of $ - over the phone for my - payment. However as of - -, the payment has not been posted. Chrysler Capital claims that the payment was made on - - and because of the holiday, the payment is delayed in posting. I am now 31 days late and now do for -. I have reason to believe that because I called and was upset, Chrysler Capital is being vindictive and delaying payment processing. I believe that this is a form of harassment, that is a violation of the FDCPA. The payment has cleared my bank, and Chrysler Capital admits that the payment is there. They just r... |
Santander Consumer USA Consumer loan managing the loan or lease July 15, 2015 - Previously had a vehicle loan with - c. -/-/-, which was sold /assigned to Santander USA ( c. -/-/- ). This was for a - Ford Explorer. Between -/-/- and -/-/- I was underemployed, then later unemployed. In approximately -, -, the vehicle sustained either internal or external damage to the Transmission. The Transmission was found to be in need of repairs that would cost somewhere between $ - $1500.00. I subsequently sold the vehicle as scrap to a junkyard. Santander HAS CHARGED THE REMAINING BALANCE OF $800.00 OFF. They are now calling me ( from : - ) A... |
Santander Consumer USA Consumer loan managing the loan or lease July 15, 2015 - I am contacting you at the - time in order to clarify and get your assistance or support with the issue or bad debt situation with car loan. here what had happened : As any customer I had a dream to buy and own a car, so my selection was -, I contacted - of -, MD. It was very hard to find the car that I wanted, I could n't find it at my - location, I wanted red and was offered Green with White Roof, it was proposal from - of - to participate in their show of - process to immigrants in the -. I rejected the offer. The guy who served me was very impatient - -, wh... |
Santander Consumer USA Consumer loan managing the loan or lease July 14, 2015 - On - -, Chrysler Capital, also doing business as Santander Consumer USA, a subprime lender for auto loans, financed $26000.00 for a vehicle I purchased. The contract is for 72 months with a 22 % APR and $670.00 a month loan payment. An APR of 22 % incurs a daily rate of about $15.00 which means I 'm paying $470.00 in interest and $200.00 to the principal balance every month. The more the loan balance is paid down, the amount of interest incurred and/or owed lessens. My goal is to make extra payments or - pay the required loan payment, which would quickly lessen the balance o... |
Santander Consumer USA Consumer loan managing the loan or lease July 13, 2015 - Requested a pay off of vehicle loan held by Santander ' Consumer USA at the time a payment was due. When I called the following day the dollar amount had increased significantly. After speaking to a CS rep I was given a - dollar amount. I asked to speak to a supervisor to explain their practice and was told someone would call me. This put the payment - days late. After going back and forth trying to get anything close to my billing statement for an accurate number, I finally got a number that was again higher and different than the others however I settled for this and told the rep I wan... |
Santander Consumer USA Consumer loan managing the loan or lease July 13, 2015 - I have a loan with -. They charged the account off in 2014 but kept collecting regular payments from me. I was never notified of the charged off status. I still have the vehicle. I am making my monthly payment on time but the day after my payment I get a call for another payment. I can not get - to tell me how these payments are being applied or even if they are being applied. When I call their office nobody can unlock my account on the system to tell me the status. I have had my agent contact them ( with a power of attorney ) and for the last two weeks they say the account can only be ... |
Santander Consumer USA Consumer loan managing the loan or lease July 12, 2015 - Since my auto loan conception, my payments have been paid in full and upon review of my credit report, the submitted payment of $ -/mo. has been reflected as $ -/mo.. Although it does not indicate any form of past due balance nor negative/derogatory information, I would like to request that this be adjusted for accuracy. ... |
Santander Consumer USA Consumer loan managing the loan or lease July 10, 2015 - I had bought a used car from a dealer that arranged finance through Santander Consumer USA ''. I received my first payment invoice in the mail - day prior to the due date. Upon calling their service number to arrange a payment I was informed that there was a fee nearly of - dollars either by phone or internet. The next month 's statement arrived in a timely manner. The third, ( this month - ) arrived on a Thursday with a due date of Monday. ... |