Santander Consumer USA Consumer Loan Complaint

Santander Consumer USA Consumer Loan department,

Vehicle loan Managing the loan or lease Managing the loan or lease South Carolina

I purchased a vehicle from - - - on - -, 2015. My vehicle was financed with Santander consumer. Upon signing my contract an extended warranty was purchased for $2000.00 dollars. Two days later I was rear ended. A total loss. On - -, 2015 I asked that the warranty be cancelled with -. This company has given me the run around since signing the cancellation request form. On - -, 2015 I called Santander consumer to see if my warranty was cancelled so that my remaining balance of $85.00 is paid in full. - has paid thier half in the amount of $11000.00. Santander consumer stated I had to wait for - to send them $640.00 and for the dealership to send $1300.00 in order for my refund to pay the remaining balance in full, and any money or monies would be refunded to me. First, off the dealership has no right to the extended warranty refund when it was purchased, and added to my contract. Second, why must I wait for Santander consumer to process my refund when my cancellation request form was signed on - -, 2015. This fraudulent business tactic is only making my CREDIT suffer. The credit I have tried so hard to achieve. There is no reason for Santander consumer to prolong the process when they have given me the deadline of - -, 2015 to have all monies paid in full. I would like to be treated fairly and have this matter resolved ASAP. There 's no reason for me to wait any longer, since I have waited long enough. I want my balance to be paid with the refund from my warranty in full on or before the deadline. And the rest refunded back to me. So that this fraudulent behavior does n't cost me my CREDIT.